Employee Housing and Decorations Assistant

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

About The Position

The Employee Housing and Decorations Assistant supports the daily operations of employee and student housing and OEHG décor initiatives. This role assists with property management functions, resident coordination, housing logistics, and community support efforts. The position works closely with the Director of Housing and internal partners to ensure safe, well-maintained, and welcoming housing environments while delivering outstanding customer service and supporting resident retention.

Requirements

Minimum of two (2) years of experience managing resident, guest, or customer expectations in a housing, hospitality, or service-oriented environment.
Background in conventional leasing or property management preferred.
Ability to assist in managing a housing community of 200+ units with both annual and monthly rental arrangements.
Exceptional customer service skills with a proactive, solution-focused approach.
Strong attention to detail with a demonstrated commitment to cost-conscious decision-making.
Ability to learn and utilize on-site property management and housing software systems.
Strong organizational skills with the ability to prioritize, manage time effectively, and adapt to changing demands.
Ability to work collaboratively as part of a team.

Nice To Haves

College degree in a related field or extensive relevant property management experience preferred.
Experience supporting annual operating budgets or forecasts is a plus.

Responsibilities

Assist with the coordination and management of employee and student housing communities, including vendor coordination, basic financial tracking, risk management, and resident services.
Support all housing arrivals and departures, including move-ins, move-outs, inspections, maintenance coordination, and cleaning.
Effectively show and lease housing units and manage the move-in and move-out process in accordance with organizational needs and policies.
Prepare housing units for occupancy through hands-on acquisition, furnishing, staging, and delivery of required items to support smooth employee arrivals.
Maintain accurate housing documentation, records, and inventories.
Maintain an inventory of essential housing and décor items to meet resident needs efficiently and cost-effectively.
Perform weekly housing inspections and inspections prior to move-in and move-out.
Identify, communicate, and document incidents, safety concerns, and potential property risks in a timely manner.
Report maintenance issues promptly using established processes and monitor service request turnaround times to ensure responsiveness and resident satisfaction.
Communicate regularly with the Director of Housing, Payroll Supervisor, and Housing Maintenance Supervisor to ensure operational alignment.
Assist the Director of Housing with reports and administrative tasks as assigned.
Support and coordinate L2 volunteers for annual obligations, including décor projects, community service initiatives, excursions, and other programs.
Deliver excellent customer service through professional, timely, and solution-oriented communication with residents, and vendors.
Perform other duties as assigned by the Director of Housing.