Employee & Guest Experience Manager at Credit Union 1 Amphitheatre- Tinley Park

Live Nation Worldwide•Tinley Park, IL

20h•$18 - $22•Onsite

About The Position

Position Title: Employee & Guest Experience Manager Important Note: This position is part-time/seasonal with hours beginning in March of 2026 and working through October of 2026. WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Venue Nation is seeking is seeking an Employee & Guest Experience Manager for the Credit Union 1 Amphitheatre in Tinley Park. The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals. WHAT THIS ROLE WILL DO In partnership with the venue Operations Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals. Plan, coordinate, and implement processes and activities, including newsletters, day of show information sheets, show day elements of CARE and other communication tools associated with employee engagement and guest service. Partner with the various departments to create encore moments for employees and guests at every show. Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night. Manage the upkeep and vibe of the employee break space, and work in coordination with venue leadership to discuss budget, needs, and on-going support at the start of the season Partner with the venues Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of both staff and guests. Will be the venue’s culture leader by looking for ways to remove event day hassles, recognize small and big service wins by your staff, and create a “ONE-CREW” mentality Attend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads Administrator for the service-focused, recognition and employee training system(s) and help facilitate on-site venue staff training Responsible for completing the Post Event Service Recap, help manage guest service experience platform, and analyze other venue service reports to create action plans for service improvements in partnership with the Operations Manager and your regional lead. Research best practices and collaborate with the Operations Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction. May be asked to manage implementation and maintenance of other guest-facing on-site programs.

Requirements

Must be able to maintain composure and organization in an often hectic and loud environment.
Be flexible and approach the job with a one team mentality no matter the task
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
1 years' plus of administrative experience.
2-3 years’ plus of work experience in a comparable role.
1-2 years’ plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
Availability on event dates, primarily evenings and weekends.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Nice To Haves

Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
Public speaking or meeting facilitation skills is a plus.
Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.

Responsibilities

Administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals.
Plan, coordinate, and implement processes and activities, including newsletters, day of show information sheets, show day elements of CARE and other communication tools associated with employee engagement and guest service.
Partner with the various departments to create encore moments for employees and guests at every show.
Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night.
Manage the upkeep and vibe of the employee break space, and work in coordination with venue leadership to discuss budget, needs, and on-going support at the start of the season
Partner with the venues Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of both staff and guests.
Be the venue’s culture leader by looking for ways to remove event day hassles, recognize small and big service wins by your staff, and create a “ONE-CREW” mentality
Attend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads
Administrator for the service-focused, recognition and employee training system(s) and help facilitate on-site venue staff training
Responsible for completing the Post Event Service Recap, help manage guest service experience platform, and analyze other venue service reports to create action plans for service improvements in partnership with the Operations Manager and your regional lead.
Research best practices and collaborate with the Operations Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
Manage implementation and maintenance of other guest-facing on-site programs.