Employee Experience Strategist I/II (Contact Center Operations)
Navy Federal Credit Union•Vienna, VA
439d•$66,560 - $104,000
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About The Position
The Employee Experience Strategist I/II plays a crucial role in shaping the employee experience within Navy Federal Credit Union's Contact Center Operations. This position involves collaborating with executive leadership to align enterprise-level strategies with employee-focused programs and initiatives. The strategist will develop and implement processes, training, and feedback channels to enhance employee engagement and satisfaction, ensuring a positive workplace culture.
