Employee Experience Associate

Forrester Research • Cambridge, MA

198d

About The Position

The Employee Experience (Human Resources) Associate is a member of Forrester's global employee experience resource center team and is part of the broader EX operations pillar. The EX resource center serves as the first point of contact for employees seeking EX-related support and is responsible for the operational support of the broader EX department. The team collaborates to resolve all employee inquiries and assist the internal EX team in executing various processes and projects critical to the company. To be successful, the EX Associate must maintain detailed employee records, collaborate across teams and leaders to seek information, and work through a variety of employee needs and styles. In addition to core EX resource center responsibilities, this team member will also be responsible for coordinating Forrester's North America global mobility and immigration program.

Requirements

• A bachelor's degree with two years' experience in HR.
• Prior experience with employment-sponsored immigration processes is preferred.
• Strong attention to detail and process; the ability to organize, prioritize, and multitask high volumes of work.
• The ability to quickly adapt to change and reprioritization of work.
• Excellent verbal and written communications skills, with discretion around sensitive company information and confidential employee matters.
• Proficiency in Microsoft Word and Excel and good computer technology skills; knowledge of Workday HCM is a plus.
• Creative problem-solving skills; someone who approaches new situations with curiosity, a positive attitude, and can successfully navigate ambiguity.
• The ability to build rapport with the EX team and with internal clients (employees).
• Passion for going above and beyond to create excellent employee experiences.

Responsibilities

• Support employees by answering questions via the EX resource center inquiry platform and through the shared phone line.
• Escalate and/or collaborate with others on cases as needed.
• Initiate process approval chains related to all major employee changes (including promotions/comp increases, position changes, and schedule changes) and own processes from beginning to end, with a focus on efficiency, accuracy, and the employee's experience.
• Administer RC processes for onboarding and offboarding new employees, ensuring the completion of required paperwork, making any required updates to the HCM, and serving as a general resource for any employee support needed during these transitions.
• Manage requests for new job requisitions/postings; collect compensation details, business justifications, and job descriptions while exercising urgency as needed.
• Provide operational support to all EX functions on a variety of EX- and business-related projects and programs (i.e., annual review, talent calibrations, career development initiatives).
• Identify and/or participate in projects that enhance employee experience and boost efficiency within the EX team.
• Maintain the completeness and organization of employee personnel files and systems.
• Provide accurate and high-quality data reports to EX team members and various business leaders.
• Collaborate with team members in creating and/or reviewing EX process documents to pursue continuous improvement and alignment with global Forrester EX practices and philosophy.
• Serve as a first point of contact to all US and Canada long-term visa holders.
• Answer questions, triage concerns, and proactively provide resources with empathy, accuracy, and urgency.
• Collaborate with external immigration counsel to complete all required visa renewals and applications for permanent residency.
• Coordinate North America-inbound relocation requests.
• Provide overview of processes and benefits, in line with Forrester's mobility policies.
• Support employee from beginning to end of process with all required support.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• tuition_reimbursement
• flexible_scheduling
• professional_development
• paid_holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree