Employee Engagement Specialist

Holland America Group•Fort Lauderdale, FL

1d•Hybrid

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Specialist, Employee Engagement. The Specialist, Employee Engagement supports the design, planning, management, and execution of Princess Cruises’ employee engagement programs, internal communications, and operational workflows. The role works closely with the Manager, Employee Communications & Engagement and the Employee Communications and Content Specialist to ensure effective, timely, and well-organized programs and communications across shipboard and shoreside teams. This is a hands-on, execution-focused role that combines engagement program delivery with operational support to maintain consistent and high-quality communication and employee experiences. Here’s a summary of what Princess is looking for in a Specialist, Employee Engagement. Is this you?

Requirements

Bachelor’s degree in Communications, HR, Organizational Psychology, Business, or related field.
2–4 years of experience in employee engagement, internal communications, or program/operations support.
Strong organizational and project management skills; able to manage multiple tasks and deadlines.
Experience coordinating events and employee engagement programs, ideally across multiple locations.
Proficiency with Microsoft Office, SharePoint, Teams, and survey/feedback tools (e.g., Qualtrics).
Experience managing distribution lists or targeted communication groups preferred.
Excellent interpersonal skills and ability to collaborate across departments and locations.
Experience thriving in a complex and global organization.
Highly proficient in project management and planning.
Strong interpersonal skills and a collaborative mindset; able to work cross-functionally with stakeholders in HR, IT, and Operations for other brands.
Knowledge of effective project management strategies and tactics.
Ability to plan, organize, monitor, and control projects, ensuring efficient use of resources to achieve project objectives.
Experience supporting internal events, including logistics coordination.
Knowledge of and ability to use the optimal channels, techniques, and tools to communicate information and engage employees.
Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Responsibilities

Employee Engagement Program Coordination
Responsible for the end-to-end operational development and tactical delivery of company-wide engagement programs and recognition initiatives, ensuring alignment with company culture, values, and goals.
Lead organization, planning, and execution of employee events, including town halls, conferences, recognition ceremonies, team activations, and other shoreside events, managing event budget.
Oversee operational teams in ensuring consistent execution of engagement programs across locations.
Create materials that support engagement efforts and create consistency.
Manage program participation, engagement metrics, and feedback; maintain accurate records and provide reports to leadership.
Develop and distribute engagement materials, toolkits, and event collateral.
Ensure communication and engagement alignment with company culture, values, and goals across all campaigns and programs.
Develop and manage process for ongoing collaboration with Specialist, Crew Care and Fleet Engagement ensuring alignment across shipboard communication and engagement activities.
Internal Communications Support
Coordinate with Leadership to produce company updates and meeting-related content deliverables.
Collaborate with the Employee Communications and Content Specialist to deliver internal communications across email, intranet, digital signage, and other channels.
Oversee content coordination and organization for communication campaigns.
Maintain communication calendars, content pipelines, and distribution lists to ensure accurate targeting and effective reach of engagement communications.
Program & Operations Support
Oversee recurring operational tasks including:
Leading communication and engagement survey logistics, dashboards, and metric tracking.
Administering the distribution and maintenance of recognition programs.
Updating and maintaining distribution lists to support accurate and timely communications.
Organizing shared documentation, templates, and SOPs for programs and operational workflows.
Owning budget tracking, vendor coordination, and resource planning for engagement initiatives.
Owning meeting scheduling, note-taking, and follow-up actions for program-related activities.