Employee Benefits, Technology Specialist
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About The Position
ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Job Summary: The Benefits Technology Specialist is responsible for Benefits Administration system configuration, testing, ongoing service, annual renewal changes, and presentation of the system to clients. The Benefits Technology Specialist partners with account service teams to support and exceed client expectations with the delivery of HUB's benefits technology solutions. Duties & Responsibilities: Configures and maintains HUB preferred Benefits Administration system for qualified clients based on client provided requirements. Tests new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans. Ensures all services are implemented according to established project plans and all client deliverables meet quality standards. Updates systems as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text). Builds and maintains Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives. Trains clients and internal account service team on the use of the system and provides demonstrations as needed. Works with Employee Benefits producers to present HUB preferred Benefits Administration system to qualified clients and prospects. Maintains thorough understanding of all internal systems to respond to general and specialized client requests. Verifies technical reference information, including user guides, training manuals, and system requirements are compliant, accurate, and up-to-date. Assists clients with Affordable Care Act Reporting. Maintains regular interactions with clients to develop client relationships as well as advise of new product and service offerings and obtain feedback on performance. Provides resolution of client issues by researching and responding to questions and concerns about the use of HUB International products. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; attends industry-related continuing education training and courses. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. Performs other duties and projects as assigned.
