Employee Benefits Team Leader

About the position

The Employee Benefits Team Leader will manage up to 5 complex clients with unique needs as the day-to-day contact. This role is responsible for the management and development of the Service Team, ensuring that clients receive proactive and personalized support. The position involves negotiating with carriers, representing client interests in internal meetings, and overseeing the implementation of operational strategic objectives. The Team Leader will also develop and implement training plans for the service team and provide strong insurance technical expertise to clients and internal team members.

Responsibilities

• Manage a book of highly complex key clients with significant, unique needs.
• Provide proactive, personalized support to assigned clients.
• Negotiate with carriers on behalf of clients.
• Represent client interests in internal strategy meetings.
• Set up new group insurance contracts.
• Ensure accurate and timely responses.
• Provide day-to-day management and development of 4 or more employees.
• Provide oversight and implementation of operational strategic objectives to the service team.
• Develop and implement a regularly scheduled training plan for the service team.
• Provide strong insurance technical expertise to clients and members of the Account Management and Sales team.
• Lead client meetings regarding renewal and utilization results.
• Maintain regular client contact and attend client meetings in person.
• Champion client cross-selling initiatives and develop customer accounts.
• Act as a technical expert for clients and internal team members on all Compliance topics.
• Educate, advise, and communicate strategy and value to clients and internal team members.
• Conduct on-site or virtual meetings to communicate or administer benefit plans.
• Develop employee communications for changes, enrollment procedures, and benefit clarifications.
• Participate in peer review process as both a participant and reviewer of deliverables.

Requirements

• 5+ years of experience in the employee benefits industry.
• College degree preferred.
• Expert understanding of Employee Benefits.
• Prior managerial experience preferred.
• Must hold life and disability insurance license or be willing to obtain within 4 months of hire.
• Comfortable with internet-based programs and Microsoft Office products.
• Able to carry out complex tasks with many concrete and abstract variables.
• Able to work in a fast-paced, team environment with minimal instruction.
• Keep informed about industry information, technology, and trends.
• Able to define problems and generate potential solutions.
• Strong communication and negotiation skills.
• Assist, mentor, and conduct trainings for fellow team members.

Benefits

• Medical, wellness, dental, and vision insurance.
• 401(k) plan.
• Flexible spending and health savings accounts.
• Short and long-term disability insurance.
• Life insurance.
• Generous paid time off policy.
• Paid family leave benefit.
• Paid holiday time.
• Employee reward and recognition programs.
• Wellness program.
• College scholarships for associates' children.
• Financial help in times of need.