Employee Benefits Support Specialist

About the position

The Employee Benefits Support Specialist plays a crucial role in providing exceptional administrative and technical support to the Employee Benefits team and our clients. This position requires strong organizational skills, attention to detail, excellent communication abilities, and a proactive approach to problem-solving. The Support Specialist will assist in the day-to-day management of client benefit plans, ensuring smooth operations and a high level of client satisfaction.

Responsibilities

• Serve as a primary point of contact for employee benefit inquiries, addressing questions and resolving issues efficiently and professionally via phone, email, and in person when necessary.
• Assist employees with enrollment processes, benefit changes, and claims inquiries, providing clear and accurate information.
• Prepare and distribute employee communication materials, such as enrollment guides, benefit summaries, and compliance notices.
• Maintain accurate and up-to-date client and employee records in various systems.
• Assist with the coordination of employee meetings and open enrollment presentations.
• Process enrollments, changes, and terminations accurately and in a timely manner.
• Assist in the preparation of benefit plan documents, including applications, summary plan descriptions (SPDs), and plan amendments.
• Generate reports and conduct data analysis as needed.
• Manage and organize client files and documentation.
• Assist with billing reconciliation and issue resolution.
• Coordinate with insurance carriers and vendors to resolve administrative issues.
• Provide general administrative support to the Employee Benefits team, including scheduling meetings, preparing correspondence, and managing supplies.
• Assist in ensuring compliance with federal and state regulations, including ERISA, HIPAA, and ACA.
• Stay informed about changes in employee benefits laws and regulations.
• Assist with the preparation and distribution of required compliance documents.
• Work collaboratively with Account Managers, Producers, and other team members to provide seamless client service.
• Participate in team meetings and contribute to process improvement initiatives.
• Assist with special projects as assigned.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Familiarity with employee benefits concepts, terminology, and processes is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
• Experience with agency management systems and benefits administration platforms is an advantage.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Exceptional customer service and interpersonal skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A proactive and problem-solving attitude.
• Ability to work independently and as part of a team.