Employee Benefits Specialist

Wilshire Benefits Group Inc•Troy, MI

4d•Onsite

About The Position

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together! Your role will involve wearing many hats, including: Enrollment Master: Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy Verification Pro: Ensure enrollments are received by carriers through various systems Benefit Guru: Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours! Carrier Liaison / COBRA specialist: Act as the bridge between members and insurance carriers to resolve claims and service issues Email Champion: Manage the advocacy inbox and meticulously document tasks Service Excellence Hero: Deliver exceptional service to our internal and external clients Creative Communicator: Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!

Requirements

1+ years of experience working with employee health insurance benefits
Passion for and commitment to delivering exceptional customer service
Strong data entry and accuracy skills / experience working with detailed data
Proven experience responding to client and/or employee support requests
Ability to diligently track and maintain data, consistently populate internal systems, and stay organized
Ability to work independently and as a team member to respond to varying client needs
Ability to create, edit, and proofread documents
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe
Willing to work onsite

Nice To Haves

Bachelor’s degree preferred
Licensed in Life and Health a plus
Employee Navigator / benefits administration knowledge helpful
Experience in MS Publisher helpful

Responsibilities

Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy
Ensure enrollments are received by carriers through various systems
Answer employee level questions during open enrollment and throughout the year
Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours!
Act as the bridge between members and insurance carriers to resolve claims and service issues
Manage the advocacy inbox and meticulously document tasks
Deliver exceptional service to our internal and external clients
Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets