Employee Benefits Senior Account Executive

INSURICA, Inc•Oklahoma City, OK

4d•Onsite

About The Position

The Employee Benefits Senior Account Executive is responsible for maintaining and servicing large, complex accounts, in an established book of business, with limited producer involvement. The Employee Benefits Senior Account Executive will provide excellent customer service, helping to ensure retention of existing clients, while seeking the addition of new lines of coverage to the existing business, as well as assisting producers with acquiring new business.

Requirements

Thorough knowledge of insurance markets
Ability to travel, both locally, and overnight, up to 15%
Strong project and team management skills, with demonstrated effective planning and priority-setting
Effective analytical and organizational skills, with a strong attention to detail
Effective use of benefit-related software including, but not limited to, Zywave tools (Broker Briefcase, Brokerage Builder, Mywave Plan Advisor), HR Connection, Mineral and Private Exchange
Ability to manage several complex projects simultaneously, while working under pressure to meet deadlines
Thorough knowledge of plan designs, with the ability to understand, evaluate and make decisions on proposals (RFP’s)
Advanced knowledge of all pertinent federal and state regulations, filing, and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, SECTION 125, Worker's Compensation, Medicare, OBRA, and Social Security and DOL requirements
Excellent presentation skills, with the ability to manage and influence others
Strong PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams) and the ability to effectively utilize agency management systems
Thorough understanding of financial services underwriting and coverages and ability to interpret abstract information
Ability to work within a fast-paced, changing priority environment
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally, and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality
15 – 17 Years of previous employee benefits account management experience preferred
State-issued life and health insurance license, or the ability to quickly obtain the required

Nice To Haves

Bachelor’s degree in a related field, preferred
Applicable professional insurance designations, including RHU, REBC or CEBC preferred

Responsibilities

Market, service, and help retain assigned accounts
Keep the producer informed of the status of the book of business
Prepare surveys, obtain renewal information, complete applications, obtain markets, deliver policies, and resolve service problems
Assist with retaining and developing accounts by making recommendations regarding risk handling to the Producer and/or Customer; seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed
Negotiate with the insurance companies for the most proper coverage options and a competitive price
Assist the Producer in preparing/making presentations of insurance programs to key accounts/prospects
Maintain client files on the designated agency management system
Refer current and prospective clients to the Commercial P&C and Personal Lines Departments for solicitation of those lines of business
Respond to phone calls from clients and companies; handle difficult customer or claims situations; keep producers informed of important activities on their accounts; determine reasons for requests for cancellations, act to save accounts, and notify producers according to agency guidelines
Ensure all proposals and submissions, including applications, are complete, accurate, and meet company requirements
Maintain contact with clients as necessary, including calling on customers (i.e. Enrollment meetings)
Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs
Train, as needed, and mentor less experienced Employee Benefits colleagues
Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions
Participate in seminars and other training to maintain required licenses and for knowledge and skill development