Employee Benefits Program Manager-Client Dedicated Role

Brown & Brown Insurance•Lowell, MA

About The Position

The position will support the expansion of the domestic and global employee discount program for large global employers. As an individual contributor, this position requires strong project and implementation management skills and the ability to extract and synthesize data to assist with data-backed decisions. The ideal candidate will be able to work independently, effectively communicate at all levels, creatively problem solve and appreciate a dynamic environment with rapidly changing priorities.

Requirements

BS/BA Degree or equivalent experience, plus 3-5 years’ experience in program and/or project management role.
Strong work ethic with positive drive and approach, including the ability to work both independently and collaboratively with dynamic teams.
Collaborates to keep others informed of information that contributes to the performance of the team, department or company.
Demonstrates good listening and has the ability to build and maintain strong relationships, effective partnerships and establish credibility with internal and external stakeholders at all levels of the organization through confident interpersonal, verbal and written communications and presentations
Demonstrates good business judgement and creative thinking to anticipate needs, troubleshoot problems, and derive solutions.
Shares knowledge and expertise professionally and acts in the best interest of the client’s business.
Exceptional attention to detail with highly developed organizational skills, including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements
Expected ability to manage highly sensitive information and maintain confidentiality of benefit issues and information
Proficiency in Microsoft applications required, including Word, PowerPoint and Excel

Responsibilities

Support the initial phases of sourcing global employee discounts, including tracking and vetting client/employee referrals.
Creatively identify ways to meet client needs where vendor programs do not yet exist.
Develop and execute implementation and integration strategies for new and/or changing programs, processes and vendors; such as country launch plans and communication campaigns.
Liaise with internal teams and external vendors to handoff deliverables with tight timelines.
Drive consistent project management support for concurrent and complex benefit projects by translating business needs into project plans; building business requirements, timeline, deliverables and quality standards.
Serve as day to day project lead, ensuring progress of project team against established goals.
Trouble shoot and bring issues to resolution.
Define and develop metrics to track progress on long and short-term program goals and priorities.
Provide exceptional customer service while establishing efficient processes for partner support.
Responsible for bridging cross-functional teams to improve the performance and efficiency of global programs.