Employee Benefits National Operations Leader

Alera Group

7h•Remote

About The Position

At Alera Group, the Employee Benefits National Operations Leader (EBNOL) is a critical role focused on shaping the future of Employee Benefits services across the national platform. This position is central to strategy, operations, and transformation, aiming to drive consistency, scalability, and operational excellence across regions, improve client service delivery, and support profitable growth. Alera Group, founded in 2017, is the 14th largest broker of U.S. business, specializing in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services, with a collaborative approach combining national strength with local service. This role offers executive-level visibility, partnership across the organization, and the opportunity to lead enterprise-wide transformation initiatives with measurable business impact. It provides a competitive compensation and comprehensive benefits package, including medical, dental, vision, life, and disability coverage, 401(k) with company support, generous paid time off, and flexible work arrangements. Travel is required as needed for national alignment and strategic priorities. The company emphasizes meaningful impact, growth & learning through high-visibility initiatives and influence on enterprise strategy, and a collaborative culture across regions and functions.

Requirements

Bachelor’s degree in Business Administration, Finance, Accounting, Human Resources, or related field
Extensive experience in employee benefits brokerage, consulting, insurance carrier, or financial services
Proven track record of operational leadership and driving business performance
Experience leading large-scale transformation initiatives and organizational change
Strong leadership and communication skills across highly matrixed organizations
Advanced proficiency in Microsoft Office Suite, including strong Excel skills
Experience using technology and reporting tools to improve operations and decision-making

Nice To Haves

Experience working in a national or multi-regional operating model
Background in shared services or centralized operations environments
Experience supporting M&A integration and business transformation programs
Familiarity with enterprise-level operational dashboards and KPI reporting

Responsibilities

Partner with regional and office leadership to develop and execute national Employee Benefits operational strategies
Drive consistency across service delivery models, workflows, and operating standards across regions
Establish and implement operational policies, practices, and standards that support performance and scalability
Serve as the central Employee Benefits leader within enterprise Business Transformation initiatives
Translate enterprise strategy into practical, scalable operating models across the business
Lead and support large-scale operational transformation and organizational change efforts
Identify and implement process improvements, systems, and technologies that improve efficiency and client outcomes
Leverage operational insights and reporting to support decision-making and continuous improvement
Partner across teams to align tools, systems, and workflows with business priorities
Establish and monitor KPIs to measure operational effectiveness and identify improvement opportunities
Drive accountability for national growth, EBITDA, and service excellence goals
Support M&A integration, talent development, and employee engagement across the Employee Benefits organization