Employee Benefits Junior Account Manager

Rue Insurance • Hamilton Township, NJ

23d • $50,000 - $68,000 • Hybrid

About The Position

The Employee Benefits Junior Account Manager is responsible for managing and servicing a designated small-group book of business while delivering proactive, value-added services that improve client experience, retention, and account profitability. This role serves as the primary day-to-day service contact for assigned clients and supports insurance producers by handling renewals, enrollments, compliance support, and ongoing benefits administration needs.

Requirements

• One or more years of employee benefits or insurance experience
• Strong understanding of group health insurance and ancillary benefits
• Active New Jersey Life Insurance and Health Insurance Licenses
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to manage multiple accounts and deadlines
• Proficiency with Microsoft Office
• Proficiency agency management software

Nice To Haves

• Bachelor’s degree
• Experience using Applied Systems Epic
• One or more years of account management experience

Responsibilities

• Serve as primary service contact for assigned small employer benefits clients addressing inquiries, resolving issues, and ensuring overall client satisfaction
• Manage annual renewals including data collection, quoting, plan comparisons, and proposal preparation
• Coordinate open enrollment activities including employee communications and enrollment support
• Process new business submissions, additions, terminations, and life event changes
• Resolve carrier, billing, claims and eligibility issues in a timely and professional manner
• Independently handle all routine client servicing
• Deliver agency value-added offerings such as compliance guidance and resources, HR tools, employee education, market trends, plan performance and wellness initiatives
• Educate clients on benefit plan options, features, and enrollment processes through workshops, webinars, and individual consultations
• Promote agency service tools and technology platforms to improve client engagement
• Provide a seamless client experience and identify upsell and cross-sell opportunities (dental, vision, life, disability, voluntary benefits)
• Maintain accurate client records and documentation within the agency management system
• Support onboarding of new clients and ensure smooth implementation
• Track service activity, renewal timelines, and client deliverables
• Meet service-level standards and retention goals
• Attend and actively participate in regular department and monthly company meetings

Benefits

• Paid Time Off (PTO)
• 401(k) with Employer Match
• Profit Sharing Plan
• Flexible work and In Office/Remote Hybrid Work Schedules (after 90 days)
• Insurance options for: Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life, Accident, Critical Illness, Accident Death & Dismemberment and Identity Theft

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level