Employee Benefits Client Service Specialist

About the position

As a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA), you will be part of a team that provides business insurance, employee health & benefits, retirement, and private client insurance solutions. Your role will involve building and maintaining professional rapport with clients, vendors, and teammates by providing superior internal and external service support. You will work closely with the sales and service teams to ensure client satisfaction and effective service delivery. A Life & Health License is required for this position, and McGriff will fund the licensing process.

Responsibilities

• Build and maintain professional rapport with clients, vendors, and teammates.
• Provide superior internal and external service support.
• Work as a supportive member of the sales and service teams.
• Respond quickly to client requests and provide appropriate information.
• Prioritize work to achieve timely completion of critical and sensitive activities.
• Accept accountability for the quality of work.

Requirements

• High school diploma or equivalent.
• Demonstrated proficiency in computer applications such as Microsoft Office Suite.
• Strong organizational and project skills.
• Strong communication and interpersonal skills (written and verbal).
• Act with responsiveness, urgency, and professionalism in all matters.

Nice-to-haves

• Industry specific experience.
• LOB designations.
• College or advanced degree.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid Work.
• Charitable contribution match programs.
• Stock purchase opportunities.