As our Client Service Specialist on the McGriff Commercial Lines team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, assist with all aspects of marketing, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and other presentations, stewardship reports, service plans, and comparisons, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, assist clients with claims resolution, lead other Client Service Specialist and serve as a mentor.