Hub International-posted 3 months ago
Full-time • Entry Level
Cincinnati, OH
5,001-10,000 employees
Insurance Carriers and Related Activities

Our Employee Benefits Advocate position is a great starting point within our benefits consulting team, where you will be responsible for providing concierge-level client and employee support, specializing in claims and enrollment resolution. This role will provide individuals with opportunities for career growth, development, and mentorship. No previous insurance experience is required, and we will provide on-the-job training and career coaching for all new associates. HUB offers a competitive compensation package, a comprehensive benefits package, and the opportunity to get involved in many of our Corporate & Social Responsibility initiatives.

  • Navigate healthcare landscape on behalf of clients' employees to resolve claim and enrollment issues
  • Provide confidential one-on-one consultation and education to clients' employees about their employer's benefit design and plan options, including understanding the employee's personal situation and how benefits will have an impact
  • Includes in-bound and out-bound scheduling both onsite & virtually
  • Utilize Benefit Point to resolve and track activity
  • Support HUB's Service platform during peak seasons (e.g. open enrollment meeting support, table sits, health fairs, material creation, peer review, etc.)
  • Support key client projects related to Employee Engagement (e.g. new hire orientations, health fairs, office hours/table sits, special enrollments, etc.)
  • Communicate engagement trends and escalate global carrier issues to Account Teams
  • Create client specific Engagement Dashboard reports upon request
  • Attend internal industry related education sessions and carrier updates
  • Deliver HUB service in alignment with corporate fundamentals
  • 4-year degree from an accredited University is preferred but not required
  • Prior health insurance, call center or customer service experience is highly preferred
  • Strong time management and organizational skills
  • Work well in a team environment and independently
  • Ability to act resourcefully and in an innovative way to solve problems and complete tasks
  • Professional presence and the ability to communicate with people at all levels
  • Strong interpersonal, excellent communication skills in both verbal and written
  • High energy, positive and winning attitude, determination to succeed
  • Strong IT skills with knowledge of Microsoft Office products, especially Word, Excel and PowerPoint, and internet-based applications
  • Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Paid Parental Leave
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
  • Great work/life balance
  • Focus on creating a meaningful environment through employee engagement events
  • Growth potential - HUB is constantly growing and so can your career
  • A rewarding career that helps local businesses in the community
  • Strong community support and involvement through HUB Gives
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