Employee Benefits Account Representative

USI Insurance Services • Seattle, WA

227d • $55,000 - $65,000

About The Position

The Employee Benefits Account Representative will assist Account Managers in the service and retention of clients. This entry-level position involves supporting the development of employee benefit summary drafts, fulfilling requests for supplies, tracking receipt of ID cards and contracts, and providing general administrative support to the team. The role requires maintaining accurate client information and documents, ensuring timely responses to outstanding issues, and preparing account managers for employee meetings.

Requirements

• Entry-level position: college degree preferred.
• Prior customer service experience is preferred.
• Ability to set priorities and manage deadlines.
• Knowledge of Benefit Point and ImageRight preferred.
• Must be willing to earn life and disability insurance license.
• Comfortable with internet-based programs and Microsoft Office products.
• Detail oriented and prioritizes accuracy.
• Ability to work in a team environment.
• Eager to learn new concepts and further professional development.
• Open to feedback and coaching.
• Ability to define problems and generate potential solutions.
• Ability to establish effective working relationships with internal partners, clients, and carriers.

Responsibilities

• Assist Account Managers with development of employee benefit summary drafts for clients.
• Fulfill requests for supplies from clients and prepare open enrollment communications.
• Request census data from clients and gather general client information from identified carriers.
• Track receipt of ID cards, booklets, and contracts.
• Request contract changes and/or plan amendments as needed.
• Verify accuracy of client plan documents.
• Prepare the account managers for employee meetings.
• Provide general administrative support for the team.
• Develop client/carrier contact sheets.
• Maintain accurate client and team information in agency management system.
• Maintain client documents in ImageRight and share drive.
• Ensure accurate and timely response to all outstanding issues.
• Respond to requests from all partners by stated timeframes.

Benefits

• Medical, wellness, dental and vision insurance.
• 401(k) plan.
• Flexible spending and health savings accounts.
• Short and long-term disability insurance.
• Life insurance.
• Paid time off policy (18 days per year).
• Paid family leave benefit.
• 12 paid holidays.
• Bonus eligible position with a target incentive of 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree