Employee Benefits Account Manager

Foundation Risk Partners • Verona, NJ

18d • $75,000 - $100,000 • Hybrid

About The Position

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their Fairview Insurance team in Verona, NJ . Job Summary: The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting (the Team) with the retention/growth efforts associated with of multiple assigned client accounts (Book of Business). This is a hybrid role, requiring three full days in the office or attending client meetings.

Requirements

• Strong attention to detail, well organized and responsive
• Working knowledge of all aspects of: Insurance and healthcare related products Regulatory and compliance related matters (including healthcare reform)
• Ability to model financial implications from benefit programs
• Ability to identify problems and create effective solutions
• Proficient in Microsoft Excel, PowerPoint, Word, OneEpic and Salesforce
• Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary,
• Ability to establish relationships with internal and external stakeholders
• Strong oral and written communication skills
• Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
• Basic understanding of strategy and long-term planning
• Bachelor’s Degree preferred
• 3+ years of prior practical account management experience with a health and welfare carrier or broker is required
• State Specific Resident Life & Health License is required

Responsibilities

• Manage the client life-cycle deliverables with oversight from the Account Executive team and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate).
• With guidance and supervision, work on client related deliverables of increasing complexity.
• Maintain up-to-date client files/internal systems in accordance with standard protocols.
• Compliance with processes and operating standards.
• As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables.
• Support the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap).
• Define and execute an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap), including attending client meetings and events (i.e. heath fairs)
• Prepare the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
• Effectively communicate and present findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)
• Prepare standard and ad-hoc reports and other client related projects (as needed)
• Develop, cultivate and maintain strong client/vendor relationships
• At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).
• Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary.
• Maintain internal systems (i.e., OneEpic and Salesforce) and client files in accordance with data standards and filing requirements.

Benefits

• FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental.
• We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level