Employee Benefits Account Manager

Henderson Brothers • Pittsurgh, PA

14d

About The Position

The Account Manager is responsible for providing heroic service and ensuring the needs and expectations of a book of business are met or exceeded. Along with the Senior Consultant, this position will execute the delivery of strategic health and welfare initiatives and is responsible for the management of all benefit programs brokered by Henderson Brothers. This position if often the day-to-day contact for the client and addresses questions, service needs, and vendor management interventions. At Henderson Brothers, our Employee Benefits division works in a team capacity. The Account Manager is a core member of every strategic account’s benefit team. Working with the Senior Consultant, Financial Consultant, and other specialty division team members, the Account Manager possesses an overarching knowledge of all moving components of each client account. This position supports a book of business of large employer accounts (250-1000 employees.)

Requirements

• High School Diploma-Required, Bachelor’s Degree- Preferred
• Life, Accident, and Health License-Preferred Must obtain, post hire, within 90 days.
• 5+ years of employee benefits account management, or human resources experience with an employee benefits focus.
• Clear understanding of life, accident and health insurance policies and policy management.
• Experience or exposure to health management strategic planning.
• Base knowledge of health insurance underwriting and self-funded terminology and philosophies.
• Proficient skills in Microsoft Office products such as Word, PowerPoint, and Excel.
• This position requires travel capabilities. A valid driver’s license is necessary to provide self-transportation to client meetings, events, and seminars.
• Must have the physical ability to lift 10-15lbs.
• Transportation of presentation materials, computer, or personal items for travel.

Nice To Haves

• CEBS, GBA, PHR, or SHRM-CP/SCP Designation-Preferred
• Intermediate knowledge of employee health and welfare plans.
• Exposure to Epic or Applied Solutions is preferred.

Responsibilities

• Manage ongoing service needs of client accounts in a proactive and effective manner
• Create high quality and timely work products and client deliverables
• Co-develop and manage client strategic plans and initiatives. i.e. health and welfare planning, health management, data analytics, and voluntary program
• Lead program and vendor implementations and on-going program management
• Develop accurate and concise communication materials
• Research and execute escalated client issues or questions
• Expand and maintain working knowledge of benefit plans and regulatory compliance by attending meetings, education sessions, research, and formal continuing education programs
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED