Employee Benefits Account Manager

Risk Strategies•Fort Lauderdale, FL

About The Position

The Mid-Market Account Manager is responsible for managing an assigned book of business while developing long-term relationships with clients. This position will also be responsible to respond to the day-to-day client inquiries and any needed client analytics. The Account Manager will interface with vendors and key clients internally and externally, create client deliverables, and ensure quality standards are met. The Account Manager performs these essential functions of the position while meeting RSC quality and service standards. The Account Manager has a smaller book of business with less complex clients and assists the Team Leader and Account Executive(s) on their clients. The Account Manager is responsible for revenue growth – client expansion – on their personal book of business. The qualified candidate must have strong knowledge across the spectrum of employer-sponsored health & welfare related plans, including federal and state regulations that impact these plans. Your Impact: Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including, but not limited to, medical, dental, vision, life, disability, and voluntary

Requirements

BA/BS preferred
Florida 2-15 Health and Welfare License required
2 - 5+ years of health & welfare experience, meets majority of core practice competency-based skills
Client-facing experience in the employee benefit industry a plus
Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
Ability to work independently and learning to anticipate client and team needs

Responsibilities

Manage a personal book of business of approximately $500,000+
Support Team Leader and/or Account Executive(s), as assigned
Proactively provide client service in response to day-to-day service issues and questions; escalate, as necessary
Actively seek improvements to client service and efficiencies within teams by identifying improved processes
Works with the client team to develop project plans and deliver on service goals
Sets priorities and manages workflow to ensure efficient, timely and accurate processing of account transactions
Prepare and coordinate compliance documents
Delegate marketing and implementation tasks, as necessitated, to team; provide coaching and peer review
Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)
Understand, articulate and implement RS value-added resources
Accountability for updating client information, in timely manner, within appropriate software (e.g., BenefitPoint, AMS, etc.)
Provide peer review for others on team