Employee Benefits Account Manager

Brown & Brown Insurance•Brentwood, TN

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Account Manager to join our growing team in Brentwood, TN! The Employee Benefits Account Manager will have the opportunity to manage an assigned book of business and deliver exceptional service to clients. This role includes handling day-to-day account management tasks such as resolving coverage and claims issues, processing policy changes, and preparing renewals. Responsibilities also include educating clients on benefits programs and compliance requirements, coordinating with vendors and carriers, and supporting client retention and growth through strong relationships and proactive service.

Requirements

Insurance Producer license in good standing (Life, Health and Accident, and other authorities in states needed to service the assigned book of business). Required within 90 days of hire.
2+ years’ experience in the insurance industry, human resources or a related field.
Knowledge of employee benefit insurance coverages and contracts.
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
Able to create, edit, and merge letters, spreadsheets, labels, etc.
Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)

Nice To Haves

College Degree in a business-related field. (Preferred)

Responsibilities

Responsible for the day-to-day account management of an assigned book of business, including but not limited to responding to coverage questions; researching and resolving claims issues, enrollment and ID cards problems; processing policies and changes; providing coverage comparisons, premium breakdowns and claims runs; etc.
Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
Establish, cultivate and manage customer relations with client membership.
Educate clients’ members on benefits programs, legislation, and regulatory requirements.
Provide documentation and guidance to client employees regarding group medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics.
Assist in the renewal process for health and life lines of coverage for all assigned clients including ordering claims history, obtaining updated information (census data, carrier invoice, etc.)
Assist in the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.
Document renewal, sales, and insurance operations compliance documents into the sales management database.
Visit clients to address service issues, or present benefits material to employees during Open Enrollment meetings, as needed.
Assist in growing the assigned book of business through account rounding and referrals.
Support marketing and sales teams as needed.
Follow agency guidelines, policies and procedures.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
Promote a commitment to achieve or exceed internal and external performance standards.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.