Employee Benefits Account Manager - Small Group

Alera Group•Downers Grove, IL

2d•$55,000 - $65,000•Hybrid

About The Position

Alera Group is looking for a Small Group Account Manager on our Employee Benefits team. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! This position could be located hybrid out of our Chicago, Downer's Grove, Deerfield or Denver area offices. Prior experience in Employee Benefits is required, knowledge in Small Group ACA is highly preferred. Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. The Small Group Account Manager coordinates the services of employee benefits for clients and works collaboratively with internal and external teams to ensure a best-in-class experience. This position is client-facing and leverages competencies and intermediate knowledge of benefits insurance services, HR administrative functions and plan design to best service GCG clients. This person must excel in providing client focused service to existing clients while working collaboratively with producers and all internal teams supporting client services.

Requirements

Undergraduate college degree preferred or equivalent work experience
Life and Health Insurance State License – required
Minimum 2 years insurance carrier, benefits administration, and/or insurance brokerage experience preferred.
Intermediate to advanced knowledge of the following:
HMO, PPO, HDHP for health plans
Wellness programs, dental, life, short- and long-term disability
Regulatory environment of employee benefit plans
Ability to establish priorities, work independently and proceed with objectives with little or no supervision
Computer skills with proficiency in Word, Excel and PowerPoint including strong proficiency in creating and verifying financial spreadsheets
Strong relationship management skills and excellent customer service skills
Highest integrity in as it pertains to confidentiality of client data

Responsibilities

Serve as the primary point of contact for the clients ongoing service delivery through coordination with all internal and external resources supporting the client
Build personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
Create proposals which provide a summary of programs and options, service plan and other specific deliverables designed to support clients in making decisions about insurance programs
Analyze risk and coverage program structure and recommend options; execute coverage and program changes
Evaluate coverage, terms and conditions of quotes received present coverage comparisons as requested to producer and participate in the client presentation as appropriate
May lead open enrollment meetings to present coverages and benefits to client’s workforce
Collaborate with the service team to manage and oversee new business and renewal processes by following workflow procedures and best practices
Create submissions for underwriters by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices
Communicate with underwriters on submissions and negotiate premium, coverage, and other terms on behalf of clients
Ensure accurate maintenance of complete client files including the clear documentation of account detail in agency management systems, including policy information, activities, attachments, and correspondence
Develop and maintain positive working relationships with insurance carriers, attend meetings and events as appropriate and proactively learn about their products and underwriting approaches
Advocate for each unique client
Oversee the accuracy and display of information in client portals; consult with and enact client decisions regarding access to portal by their staff
Work with internal departments and teams to ensure cohesiveness and timeliness of service execution, and create report of service plan execution
Take an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Remain current on forms, coverage insurance carriers, industry trends and legislation