Employee Benefits Account Manager II

Houchens Insurance Group Inc. • Indianapolis, IN

120d

About The Position

Are you a detail-oriented individual who thrives in a stable and supportive work environment? Explore an opportunity with us where your achievements are celebrated, and your professional growth is fostered in a steadfast and stable setting. Are you ready to embark on a rewarding career journey? Houchens Insurance Group is a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service: Clients, Co-owners, Communities. By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

Requirements

• At least three years related insurance experience and/or training, preferably handling multi-line group health accounts; or equivalent combination of education and experience.
• Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment.
• Must be able to obtain insurance designations as set forth by the organization’s education plan.

Responsibilities

• Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
• Maintaining direct communication and building relationships with insureds.
• Obtaining updated underwriting information from clients when necessary.
• Reviewing policies and entering information in a database system.
• Assisting in open enrollment meetings and assisting clients in enrollment paperwork for employees.
• Maintaining agency management database with current information and ordering corrections as necessary.
• Building relationships with insurance carriers.
• Developing Producer, Director of Account Services, and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
• Maintaining compliance with all Employee Benefit service standards and procedures.
• Servicing of assigned accounts with minimal Producer/Service Manager direction.
• Handling complex policy issues and finding resolution with minimal Producer/Service Manager involvement.
• Coordinating with Technology and Benefits Department to support client enrollment needs when applicable.
• Prepare ERISA wrap Documents.
• Working with marketing and clients for the purpose of gathering marketing data.
• Seeking opportunities for potential upselling of accounts.
• Coordinating with Renewal Marketer when applicable.
• Works together with team and with other departments, such as Marketing, Accounting, Compliance, etc.; this includes conferencing with Producer to discuss execution of strategies.
• Assists in training new team members. Volunteers to back up and/or assist others as needed.
• Manages PTO to work with departmental needs. Special projects as requested by Manager.

Benefits

• Opportunity to collaborate within a production team model to ensure efficient operations and optimal output.
• Variable compensation with stability and unlimited growth based on your performance.
• Long-term career with substantial development and advancement opportunities.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
• Comprehensive medical, dental, and vision plans and many more supplemental benefits.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees