Employee Benefits Account Manager II

HUB International•Nashville, TN

11d

About The Position

The Account Manager acts as the primary contact and facilitator for clients with respect to all activities related to consulting, marketing, implementing, communicating, and administering group insurance and related benefit plans and products. Account Managers are assigned a book of business and acts as the liaison with clients’ management/decision makers.

Requirements

Minimum of 5+ years of experience and demonstrated proficiency in an Insurance Account Management role in required lines.
Brokerage experience is preferred
Superior customer service and problem solving skills with the ability to work in a team environment
Excellent written and verbal English communications skills required
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when required
High School Diploma or equivalent required; College Degree preferred
Active Tennessee Life and Health license preferred but not required
Advanced professional designation highly desirable (e.g. CEBS, PHR, GBDS) but not required

Responsibilities

Responsible for monitoring the quality of service provided to the client, including but not limited to: brokerage/marketing services, communications and outsourcing/administrative services
Executes marketing of client benefit plans; Writes requests for proposals and submits to insurance carriers and vendors
Prepares communication presentations for clients.
Reviews and may compose plan documents
Monitors financial performance of benefit plans on behalf of the client
Compiles claim and utilization reports using carrier provided data
Partners with carriers to ensure proposal requests are timely and thorough.
Compiles carrier responses manually or into Excel for comparison and presentation to client
Coordinates literature/material fulfillment duties and processes, including enrollment kits, plan summaries; SPD’s other benefits literature and communication material
Implements insurance benefit programs, including plan setup at carrier level; coordinating Administrative/HRIS setup and services (if applicable); conduct client enrollment meetings; and follow-up with clients and carriers to assure complete and thorough implementation
Provides ongoing client customer service to continually assure that benefit plans are being administered to the client’s satisfaction and that client is fully informed of any issues that impact their benefit plans

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives