About the position
This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well. Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services. Helps determine and implement what additional business or market segments the hotel should pursue. Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs. Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales. Ensures communication with General Manager, all other Department Managers, and staff. Other duties as assigned.
Responsibilities
- Responsible for development, solicitation, maintenance of accounts in assigned market segments to meet or exceed budgeted goals.
- Management of all aspects of the Sales department in accordance with hotel standards including detailing all sales events.
- Manage event setup team to ensure proper execution of events.
- Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
- Document and organize detailed requirements of each function.
- Coordinate activities of various departments to service accounts.
- Communicate with front office in order to coordinate and monitor guest room blocks and special reservation needs.
- Assign banquet/meeting rooms set up based on needs of clients.
- Review banquet associates' work to ensure accuracy.
- Monitor in-house group activity providing assistance as needed.
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
- Conduct walking site inspections throughout property.
- Advise sales staff as to ability to accommodate client demands.
- Assist sales staff in promoting hotel, developing leads and securing rebookings.
- Communicate both verbally and in writing to provide clear directions to staff.
- Plan and conduct pre and post-convention meetings with clients and respective departments.
- Document tracking of group activity.
- Access and input data into a computer system to generate account history reports.
- Perform any other job-related duties as assigned.
Requirements
- Minimum 4 years progressive experience in sales, preferably in the hospitality industry.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Bilingual English/Spanish a plus.
- Familiarity with the local economy and market conditions.
- Working knowledge of hotel operations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Familiarity with Sales and Marketing tools.
- Knowledge of organizing set up requirements from information on B.E.O.'s.
- Knowledge of local activities and attractions appropriate for clientele.
Nice-to-haves
- Team Player: Works well as a member of a group.
- Thought Provoking: Capable of making others think deeply on a subject.
- Innovative: Consistently introduces new ideas and demonstrates original thinking.
- Enthusiastic: Shows intense and eager enjoyment and interest.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Dedicated: Devoted to a task or purpose with loyalty or integrity.
