Emerging Talent INVEST Program - Guardian Associate (Workers Compensation Claims Trainee)

Arthur J. Gallagher • Sacramento, CA

111d • Remote

About The Position

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. The Emerging Talent INVEST Program (ETIP) - Guardian Pathway is a 9-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries. Gallagher Bassett’s ETIP is a transformative journey designed to cultivate the next generation of professionals in the risk management and insurance industry. This program, which stands for Industry Navigation, Values, Education, Skills, and Training, offers a unique blend of advanced education, hands-on experience, and guided mentorship. Participants will navigate the complexities of claims and risk management, uphold strong values of service excellence and professionalism, and gain foundational knowledge in commercial insurance principles.

Requirements

• Bachelor’s degree or 4-year degree from an accredited institution preferred.
• Active listening skills.
• Problem-solving mindset.
• Adaptable to changes in procedures and technology.
• Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT).
• Strong verbal and written communication skills.
• Strong time management and ability to multi-task.
• Detail-oriented.
• Curious, learning-focused mindset.

Responsibilities

• Navigate the intricacies of the claims and risk management industry through advanced education, self-study, hands-on experience and guided mentorship.
• Uphold the Gallagher Way--the shared values which are the rock foundation of the company and our culture.
• Gain foundational Education in commercial insurance principles, workers compensation claims management best practices, client service excellence, regulatory compliance, medical practices, litigation management, subrogation and settlement negotiations.
• Develop and refine key Skills in communication, business, management, conflict resolution, negotiation, investigation, documentation excellence, cross functional communication, and analysis.
• Complete structured Training designed to prepare program participants for a long-term career in a growing organization focused on serving largest global employers.
• Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers compensation regulations.
• Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers compensation claims.
• Practice in a Simulated Environment ('Sandbox'): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios.
• Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career.
• Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization.
• Gradual Claim Ownership: Begin handling new workers compensation claims starting in Week 3 of the program.
• Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision.
• Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials.
• Stakeholder Communication: Engage in professional communication and strategy development with clients.
• Client Service Instructions & Carrier Guidelines: Learn how to interpret and apply client service instructions and carrier guidelines.
• Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Benefits

• 9-months, paid, fully remote learning track.
• Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience.
• Fully paid licensing and advance education opportunities.
• Career progression post-graduation into claims resolution manager roles and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree