Emergency Unit Clerk - Per Diem

WASHOE BARTON MEDICAL CLINIC•Gardnerville Ranchos, NV

28d

About The Position

Emergency Unit Clerk - Per Diem IMPORTANT NOTE: In lieu of benefits due to "per diem" status, 15% will be added to the hourly rate. Per diem employees are offered work on an "as-needed" basis. POSITION SUMMARY: This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unit/patient activities with other departments via proper use of the computer, telephone and volte, maintains an orderly and efficient nursing station relating to Patient Admitting Department and/or ER Department. Performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties include, but not limited to, greeting all patients and visitors according to CVH customer service standards, collecting pertinent demographic and billing information in accordance with all state and federal regulations.

Requirements

High School diploma or equivalent.
Ability to communicate with employees, physicians, patients and administrative staff in a courteous and professional manner.
Excellent computer skills with an emphasis on Microsoft Word, Excel, and Outlook.
Exceptional organizational and interpersonal skills, proven problem solving and experience in providing confidential administrative support.
Ability to multi-task in a fast-paced environment.

Nice To Haves

Previous ED unit clerk experience preferred.

Responsibilities

Perform clerical duties
Act as a unit receptionist
Coordinate unit/patient activities with other departments via proper use of the computer, telephone and volte
Maintain an orderly and efficient nursing station relating to Patient Admitting Department and/or ER Department
Perform and coordinate a variety of functions relating to registration, admitting, and discharging
Greet all patients and visitors according to CVH customer service standards
Collecting pertinent demographic and billing information in accordance with all state and federal regulations
Use good organizational and multi-tasking skills
Understand all registration processes and maintains current skills
Maintain accurate computer records
Review the department's record keeping system and recommends changes and/or updates as needed
Gather all pertinent demographic and billing information in a timely manner according to all state and federal regulations
Possess tile knowledge of current policies and procedures
Maintain up-to-date and accurate documentation to ensure the integration of information for use by the healthcare team to ensure quality care
Facilitate the completeness of the EMR from preadmission through discharge
Upon scanning or adding any paperwork in EMR, will document date, time, and initial each form and place in Nurse Rack for nurses to be aware of any new patient information
Scan all documents in a timely manner, as per medical records protocols
Daily communication with personnel from all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed
Must be familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict
Daily communication with physicians, nurses, visitors, and patients
Daily external communication with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations to arrange follow-up care, medication delivery, and tests
Ability to communicate all pertinent questions and answers related to the registration process
Answer and direct phone calls in a professional manner in regard to transferring of calls, taking messages, or follow up and returning calls
Demonstrate professional phone etiquette