EMERGENCY TRANSPORT COMMUNICATION SPECIALIST

Aspirus•Wausau, WI

60d

About The Position

Responsible to receive, coordinate, and provide timely notification of emergent and non-emergent medical transport requests (rotor, fixed wing, ground). The Communication Specialist is responsible for accurately documenting all transport vehicle activity and times within the CAD system. In addition, the Communication Specialist is also responsible for following the aircraft and ambulances by means of satellite tracking devices and initiating emergency action plans in the event of an incident/accident. May also prepare and provide price quotes for non-emergent air or ground medical transport and coordinate all aspects of those transports. The Communication Specialist may also be asked to assist with Physician Connect transfer center requests and ensure that patient transfers are facilitated within a timely manner. It is imperative that the Communication Specialist maintain positive professional relationships with customers, health care facilities, EMS, and other air medical transport providers. Individuals must be organized, adapt to multi-tasking, and have excellent communication skills.

Requirements

Previous experience in use of multiline telephones, radios, dispatching equipment, or information systems experience beneficial.
Possesses an excellent working knowledge of computer operations and typing skills.
Must possess excellent customer service skills and have ability to function calmly in high pressure situations, think clearly and logically, and make problem solving decisions based on information.
Ability to communicate verbally, effectively, and clearly in person and by phone.
Possesses ability to function under pressure and establish priorities.
IAMTCS - Certified Flight Communicator (CFC) certification with one year of hire
Wisconsin Emergency Medical Technician-Basic - desired

Nice To Haves

Experience in dispatching aircraft, ambulances, police, and/or fire and previous patient-care ambulance experience desired.
Experience as Emergency Medical Dispatcher, First Responder, or EMT beneficial

Responsibilities

Receive, coordinate, and provide timely notification of emergent and non-emergent medical transport requests (rotor, fixed wing, ground).
Accurately document all transport vehicle activity and times within the CAD system.
Follow the aircraft and ambulances by means of satellite tracking devices and initiating emergency action plans in the event of an incident/accident.
Prepare and provide price quotes for non-emergent air or ground medical transport and coordinate all aspects of those transports.
Assist with Physician Connect transfer center requests and ensure that patient transfers are facilitated within a timely manner.
Maintain positive professional relationships with customers, health care facilities, EMS, and other air medical transport providers.