Emergency Shelter Shift Coordinator (2nd Shift)

Rescue Mission•Syracuse, NY

5d•$62,353•Onsite

About The Position

2nd Shift Coordinator- Emergency Shelter- Full Time Join the Rescue Mission Team! Shift : Tuesdays through Saturdays (3:00pm-11:30pm), 2nd Shift Salary : $ 62,353.20 Annually The Rescue Mission is seeking a Shift Coordinator to work 2nd Shift (3:00pm-11:30pm) in the Syracuse Emergency Shelter. We are looking for an individual to assist Program Managers in staff management, including recruitment, orientation, training, coaching, and leading. The ideal candidate will cultivate a cooperative and caring atmosphere aligned with the Rescue Mission's values, fostering teamwork through rapport-building, problem-solving, and collaboration across programs and the community. This position will assist in maintaining a structured, safe, and supportive environment which reflects the mission, vision and values of the Rescue Mission. Additional Duties: The Shift Coordinator is responsible for creating a supportive team environment, maintaining high-quality client services, and monitoring performance to ensure best practices are followed. It also involves managing confidential information, auditing data, and addressing incidents, grievances, or complaints in a timely manner. The position also includes maintaining staffing levels for shifts, ensuring quality client services by monitoring performance, implementing best practices, and ensuring client confidentiality. The role requires attending meetings, promoting a safety-first attitude, and maintaining a flexible schedule, including evenings, weekends, and on-call hours. Regular in-person attendance is essential, with additional duties as assigned. Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow. We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!

Requirements

Bachelor’s Degree in human services, health services or related field or equivalent work experience required.
Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required
Cell phone/smart phone required
Flexibility to change
Passion for the mission and vision of the organization
Valid NYS Driver’s License in compliance with company driving criteria
Strong Leadership, Communication, and Interpersonal Skills
Organizational/time management skills
Excellent Customer Service skills focused on the client’s needs
Sensitivity and compassion for the homeless population
Strong Interviewing/assessment skills
Ability to foster and develop a team environment
Ability to develop strong leadership skills among team members
Ability to build trust-based relationships
Ability to problem solve and provide oversight to 2nd & 3rd shift
Computer literate
Ability to maintain a calm professional presence
Ability to manage stress while being exposed to complex personalities, problems and needs
Crisis management skills
Regular in-person attendance is essential

Nice To Haves

Master’s Degree preferred.

Responsibilities

Assist Program Managers in staff management, including recruitment, orientation, training, coaching, and leading.
Cultivate a cooperative and caring atmosphere aligned with the Rescue Mission's values, fostering teamwork through rapport-building, problem-solving, and collaboration across programs and the community.
Assist in maintaining a structured, safe, and supportive environment which reflects the mission, vision and values of the Rescue Mission.
Creating a supportive team environment
Maintaining high-quality client services
Monitoring performance to ensure best practices are followed
Managing confidential information
Auditing data
Addressing incidents, grievances, or complaints in a timely manner
Maintaining staffing levels for shifts
Ensuring quality client services by monitoring performance
Implementing best practices
Ensuring client confidentiality
Attending meetings
Promoting a safety-first attitude
Maintaining a flexible schedule, including evenings, weekends, and on-call hours.
Additional duties as assigned.