Emergency Shelter Operations Specialist-PT

Neighborhood Service Organization•Detroit, MI

64d•Onsite

About The Position

Emergency Shelter Operations Specialists provide essential services at NSO's Detroit Healthy Housing Center; an emergency homeless shelter located in Detroit. The Detroit Healthy Housing Center is NSO's crisis support center for the chronically homeless and most vulnerable individuals in our community. While following a low-barrier approach, the Detroit Healthy Housing Center provides services to all who enter our doors, including permanent housing solutions, on-site primary healthcare and behavioral health services, substance abuse treatment, case management, transportation, food, showers, laundry, clothing, toiletries, and storage. Emergency Shelter Operations Specialists staff are responsible for screening and monitoring of shelter clients, providing access to food, laundry, showers, clothing, and hygiene items, and maintaining a clean, safe, and secure environment.

Requirements

Highschool Diploma or GED
Experience in customer service, human services or related field preferred but not required.
CPR and First Aid training are required for this position
Non-Violent Intervention training is required for this position
Additional Trainings will be required
Must have access to reliable private transportation
Must maintain valid MI driver's license/State ID
Must maintain automotive insurance
Must be able to visit locations while working for NSO
Will be expected to travel on NSO time

Nice To Haves

Some completion of college coursework in Social Work, Psychology or related field preferred but not required.

Responsibilities

Perform intake screening and orientation for new clients entering shelter
Perform routine hourly health and safety checks on all shelter clients
Monitor and maintain a safe and secure environment
Provide crisis intervention techniques when needed
Serve pre-prepared meals to shelter residents
Provide access to showers, laundry, clothing, and toiletries
Stock and organize supplies
Maintain the cleanliness and organization of the building
Accept & organize donated items
Answer and direct phone calls
Maintain a positive rapport with team members, leadership, donors, contractors, volunteers, and partner organizations.
Maintain strong communication with team members and leadership though oral, written, and email communication
Utilize the Homeless Management Information System (HMIS) electronic database to check for new referrals and monitoring shelter census
Track, document, and communicate shelter census and bed inventory
Document incidents clearly and objectively in the form of an Incident Report
Attend monthly staff meetings and individual supervision
Complete all required trainings
Maintain compliance with all company policies and procedures and applicable rules and regulations of grantors.
Comply with and adhere to department and NSO policies and procedures.
Adhere to established quality and performance improvement standards.
Work effectively with others to accomplish goals/resolve problems.
Organize work well and uses time effectively.
Maintain consistent work attendance.
Does not disrupt operations by being habitually tardy or absent; works as scheduled.
Comply with contractual and regulatory requirements, as needed.
Foster commitment, team spirit, pride and trust.
Possess good work ethic, drive, energy, and persistence to achieve goals. Take accountability for job responsibilities.
Able to anticipate and bring about change when needed.
Perform other duties as assigned.