Emergency Services Swing Shift Supervisor

Real Escape From The Sex Trade • Seattle, WA

1d • $30 - $34 • Onsite

About The Position

The Emergency Services Swing Shift Supervisor is a vital member of the REST Survivor Services team, which works closely with the Emergency Services and Operations teams to achieve divisional goals and outcomes. This position provides evening and weekend supervision to three to five staff in REST’s Emergency Receiving Center (ERC) and 24/7 hotline. The Swing Shift Supervisor bridges day, evening, overnight and weekend teams to ensure smooth transitions in care, policy compliance and continuity of services. The Swing Shift Supervisor works in collaboration with the Crisis Support Supervisor to ensure evening and overnight crisis response for survivors.

The ERC is an emergency shelter with 7 individual rooms for survivors of sex trafficking or the trade
who identify women. Offering stabilizing support for 30-90 days, including access to essential needs, crisis intervention, and case management. Additionally th who identify women. Offering stabilizing support for 30-90 days, including access to essential needs, crisis intervention, and case management. Additionally the ERC staff respond to the 24-hour REST hotline, providing information, referrals and emotional support. The Emergency Services Swing Shift Supervisor ensures the provision of safe, person-centered, and trauma-informed services through both the shelter and the hotline, playing a critical role in daily operations and staff supervision while maintaining an inclusive environment for staff, and survivors as they begin their journey of exiting sex trafficking.

Requirements

• High school diploma or GED required
• Minimum 2–4 years of experience in shelter services, crisis response, behavioral health, or related field
• Minimum 2 year of supervisory or lead role experience
• Prior experience with crisis intervention, de-escalation, and trauma-informed care
• Ability to work overnights, weekends, holidays, and high-stress situations
• Excellent written and verbal communication skills
• Proficiency with electronic documentation and incident reporting systems

Nice To Haves

• Bachelor’s degree in Human Services, Social Work, or related field preferred
• Experience working with survivors of trauma, domestic violence, trafficking, or homelessness
• Training in harm reduction, motivational interviewing, and behavioral health de-escalation
• Knowledge of local emergency response systems and community resources
• Bilingual or bicultural experience strongly encouraged

Responsibilities

• Collaborate with the Survivor Services Manager to manage and deliver division and team goals as it pertains to ERC services and outcomes
• Ensure consistent implementation of shelter policies, procedures and routines during evening operations
• Delegate tasks to staff, volunteers, interns, or facilitators working in shelter services to achieve the desired outcomes
• Provide oversight to the evening and overnight support staff as well as the shelter’s Weekend Lead
• Oversight of all volunteers and interns assigned to night shifts
• Provide on-call overnight leadership to staff in cases of emergencies
• Conduct shift check-ins and ensure smooth hand-offs between day, evening and overnight support staff
• Assist and collaborate with Emergency Services Day Supervisor and Crisis Support Supervisor on staff scheduling, shift coverage and monitoring and approving timecards
• Collaborate closely with the Emergency Services Day Supervisor and the Crisis Support Supervisor to ensure staff collaboration, smooth program operations and survivor-centered services
• Manage budgeted funds for program operations and timely financial reporting, including monitoring and approving staff expense reports
• Collaborate with community partners, local organizations and volunteers to enhance the range of resources and referrals to offer to shelter guests and hotline callers
• Provide support staff development through feedback, coaching and training on trauma- informed care, survivor centered services and de-escalation
• Serve as a consistent presence in the workplace for emergencies and incidents modeling trauma-informed care; complete and review incidents reports and ensure proper communication to leadership
• Assist Survivor Services Manager in hiring and onboarding staff, on-call staff, volunteers, interns and facilitators
• Effectively train staff in understanding trauma-informed care, strength-based care and person-center delivery, along with policies and procedures, safety protocol, organizational/division goals and outcomes
• Provide consistent coaching and feedback to direct reports through regular review and assessment of the employee’s performance utilizing weekly 1:1 meetings, quarterly review of employee’s key performance indicators (KPIs), performance improvement plans (if applicable) as well as quarterly and annual performance reviews
• Coordinate staff, volunteer, intern and facilitator schedules for ERC services
• Collaborate with Survivor Services Manager to evaluate and implement program service policies and procedures and all other program standards
• Conduct regular training sessions to ensure all staff, volunteers, interns or facilitators are knowledgeable on organizational and department guidelines, program service standards and program resources
• Provide on-call response and support for weekday escalated concerns
• Uphold REST values when engaging with staff and guests
• Cultivate a welcoming, safe and inclusive community environment that follows all policies and procedures as well as provides culturally responsive care for all
• Coach and train all ERC staff and volunteers to engage guests and hotline callers using REST’s principles of care as well as individualized, strengths-based and trauma informed care.
• Ensure implementation and completion of service data such as; enrollments, incident reports and exits for guests utilizing shelter services at REST
• Address conflicts or grievances that arise amongst clients and staff with sensitivity, care and professionalism, and in compliance with applicable policies and procedures
• Fulfill all reporting requirements in REST client data systems and any additional grant reporting software
• In coordination with the Survivor Services Manager, track outcomes and implement program evaluation to identify and suggest areas for improvement
• Inventory and purchase facility and program supplies within the department budget
• Record reconciled expenses, within budget, and submit financial reports in a timely matter
• Maintain facility upkeep, security, health and cleanliness standards
• Collaborate with operations to ensure building safety for staff and guest
• Participate in all necessary REST staff meetings and trainings
• Provide feedback for quarterly and annual program evaluations
• Complete and conduct staff performance evaluations quarterly and annually
• Self-regulate when experiencing triggers, trauma-responses, or stressors in order to stayengaged, productive and meet the needs of the team and clients
• Contribute to the improvement of diversity, equity, and inclusion throughout the team; continue to foster learning and curiosity within individuals and the team on how to create a more diverse, inclusive, equitable, accessible ERC (both in terms of delivering services, but also in outcomes).
• Other duties as assigned

Benefits

• This position is eligible for all benefits offered to full-time non-exempt employees.
• This currently starts at up to 15 days (120 hours) accrued vacation, 10 days accrued sick time, 12 holidays, 100% employer paid medical/dental/vision premiums for employee, one paid mental health hour each week, and a 403b retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED