Emergency Services Representative
About The Position
As an Emergency Services Representative you will: Greet the patient/family as they enter Emergency Department or Urgent Care. Obtain the patient's name and verify the correct patient account in the EPIC system and record patient's chief complaint as to why they are seeking treatment. Verify the patient and legal guardian's identity and place the wrist band on the patient for proper identification. Obtain patient insurance information and co-pays/point of service deposits. Schedule patient follow up appointments. Monitor EPIC system for patient admissions, discharges, or transfers. At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Requirements
- High school diploma or equivalent
- 1+ years of work experience in a related job discipline
Responsibilities
- Greet the patient/family as they enter Emergency Department or Urgent Care.
- Obtain the patient's name and verify the correct patient account in the EPIC system and record patient's chief complaint as to why they are seeking treatment.
- Verify the patient and legal guardian's identity and place the wrist band on the patient for proper identification.
- Obtain patient insurance information and co-pays/point of service deposits.
- Schedule patient follow up appointments.
- Monitor EPIC system for patient admissions, discharges, or transfers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
