Emergency Services Rep: Full Time Days
About The Position
MU Health Care is looking for a dynamic and organized individual to join our team as an Emergency Services Rep. The ideal candidate will be a proactive problem-solver with exceptional guest relations skills and the ability to manage multiple tasks efficiently. We seek someone who is detail-oriented, flexible, and thrives in a fast-paced environment. Your role will be crucial in maintaining a positive and orderly unit atmosphere, supporting both staff and patients with courtesy and respect. If you are a team player who is passionate about contributing to a patient-centered care environment, we encourage you to apply and become a vital part of our healthcare community.
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Two (2) years of customer service or equivalent. 60 hours of college coursework may be substituted for experience.
Nice To Haves
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Provide administrative and clerical support including processing emergency physician orders and computer entry.
- Answer phones, direct calls, and take messages for physicians, nurses, and staff.
- Function as the resource person and department communicator such as knowing the location of staff, equipment, and supplies.
- Maintain inventory and par levels of unit forms and general office supplies.
- Coordinate paperwork for the unit.
- Maintain accurate and timely entry of information into the computerized bed-management system.
- Perform charge entry duties, and collect patient and unit data as assigned.
- Assist in the coordination of emergencies and codes.
- Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request.
- Educate and train new ESRs, students, and other staff related to ESR activities and responsibilities.
- Maintain appropriate medical records and other forms needed during computer downtime.
- Deliver and collect lab specimens and supplies from other departments.
- Coordinate and facilitate department activities including answering call lights promptly using positive guest relations skills and notifying appropriate staff.
- Monitor visitors in the department and alert staff to possible problems and security issues.
- Greet and direct patients, visitors, and employees with courtesy and respect and address them professionally. Utilize the principles of Patient Family Centered Care.
- Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient.
- Assist nursing staff /ancillary staff as needed in both routine and emergent situations including the transfer of patients from bed to bed, stretcher, or wheelchair.
- May complete unit/department-specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
