Emergency Services Program Manager

Washington County Mental Health Services • Montpelier, VT

182d • $80,496

About The Position

The Intensive Care Services division of WCMHS has an Emergency Services Program Manager role available on its team to provide leadership, clinical oversight, administrative management, and client services for the Emergency Services programs. Reporting to the Medical Director, the ES Program Manager has an integral role in supporting community-based mental health, substance use, and developmental disabilities services, ensuring high-quality service provision in alignment with evidence-based practices and regulatory requirements, actively participating in the provision of direct services and afterhours on-call coverage, and supervising key staff including the Emergency Services Coordinator, Emergency Screeners, and the Children’s Access Program Coordinator.

Requirements

• Master’s degree in human services or a related field.
• Minimum of seven years of experience in emergency mental health services.
• Experience supervising clinical and administrative staff and leading multidisciplinary teams.
• Vermont state licensure as a mental health provider.
• Qualified Mental Health Professional (QMHP) designation (may be obtained within six months of hire).
• Expert understanding of emergency mental health, substance use, and developmental disabilities interventions.
• Familiarity with Vermont state regulations and best practice standards in crisis response.
• Strong crisis intervention skills and the ability to remain calm and make sound decisions in high-stress situations.
• Strong interpersonal, leadership, and communication skills.
• Commitment to inclusion, collaboration, and supporting individuals in crisis with dignity and respect.
• Proven ability in clinical documentation, confidentiality, and project management.
• Flexibility and responsiveness in a dynamic, evolving service environment.

Responsibilities

• Provide leadership and clinical oversight for the Emergency Services programs.
• Manage administrative functions and client services within the Emergency Services division.
• Support community-based mental health, substance use, and developmental disabilities services.
• Ensure high-quality service provision in alignment with evidence-based practices and regulatory requirements.
• Participate in the provision of direct services and afterhours on-call coverage.
• Supervise key staff including the Emergency Services Coordinator, Emergency Screeners, and the Children’s Access Program Coordinator.

Benefits

• Annualized salary of $80,496.
• Comprehensive benefits including paid time off.
• Employer-sponsored health, dental, life, and disability insurances.
• 403(b) retirement plan with a generous employer match.
• Educational benefits including tuition reimbursement and student loan repayment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Master's degree
• Number of Employees: 501-1,000 employees