Emergency Services Program Manager

Rockbridge Area Community Services•Lexington, VA

About The Position

Emergency Services Program Manager Location: 241 Greenhouse Road, Lexington, VA Employer: Rockbridge Area Community Services (RACS) Rockbridge Area Community Services (RACS) is seeking a licensed mental health professional to lead critical crisis response services across Rockbridge and Bath counties. This is an opportunity to guide a dedicated team providing 24/7 emergency psychiatric care to individuals at their most vulnerable moments. In this role, you will directly shape how crisis services are delivered in the community while supporting both staff development and high-quality care. Position Overview The Emergency Services Program Manager provides clinical and administrative leadership for RACS's 24/7 Emergency Services Program and the Rockbridge and Bath Region Crisis Intervention Team (RBR CIT) Assessment Site. This role ensures that individuals experiencing mental health or substance use crises receive timely, effective, and compassionate care. You will oversee daily operations, support and supervise clinical staff, and collaborate with community partners including law enforcement, hospitals, and other service providers. This position combines leadership, program management, and clinical oversight in a fast-paced and highly impactful environment.

Requirements

Master's degree in a human services-related field such as social work, counseling, or psychology
Current Virginia licensure as an LCSW, LPC, or LCP
Minimum of 5 years of behavioral health leadership or supervisory experience
Certified Pre-Screener in Virginia, or ability to obtain certification within 3 months of hire
Strong knowledge of crisis intervention, emergency psychiatric care, and behavioral health systems

Nice To Haves

Advanced expertise in mental health crisis assessment and intervention
Experience working with law enforcement and community-based partners
Ability to lead effectively in a fast-paced, high-stakes environment while maintaining professionalism and composure

Responsibilities

Leadership and Supervision Provide clinical and administrative supervision to Emergency Services and RBR CIT staff to support professional development, accountability, and high-quality service delivery.
Program Management Oversee the planning, coordination, and ongoing evaluation of crisis services to ensure effective and responsive care across the region.
Crisis Intervention Oversight Ensure the delivery of timely and effective emergency psychiatric assessments, interventions, and referrals.
Community Collaboration Partner with local agencies, law enforcement, hospitals, and other stakeholders to strengthen coordinated crisis response efforts.
Compliance and Quality Assurance Maintain adherence to state regulations, HIPAA requirements, and best practices while continuously improving service quality.