Emergency Services Dispatcher II-Lateral

City of Fresno, CA • Fresno, CA

226d

About The Position

The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police reports. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment. Employees will be assigned to work ten-hour shifts and may be required to work weekends and holidays. Shift pay is $1.25 to $1.75 per hour depending upon assigned shift.

Requirements

• Possession of a HS Diploma or equivalent GED completion.
• Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units.
• Must type a net rate of 40 words per minute on a computer keyboard.

Responsibilities

• Answers emergency calls for police, fire, and/or emergency medical service; elicits necessary information about the incident and enters it simultaneously into the computer via a CRT terminal.
• Determines appropriate priority and response to calls according to established policy, procedures, and codes; dispatches public safety personnel and equipment using CAD, radio systems, and peripheral equipment.
• Receives and transmits coded messages to and from police and fire personnel and field units.
• Advises callers of police and fire procedures, if no emergency response is required.
• Maintains computer records of communications traffic.
• Inputs driver's license, vehicle registration, wants and warrants and other miscellaneous queries through the CAD system to CLETS and NCIC to provide information to officers.
• Performs other duties as assigned.

Benefits

• The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
• IRS 125 Plan for health and dependent care expenses.
• Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
• Accrue 8 - 14.66 hours of vacation leave per month based on years of service.
• Eight (8) hours of sick leave per month, available after 90 days.
• 40 hours of supplemental sick leave per fiscal year, with an 80 hours lifetime maximum.
• Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
• Short term disability provided through California SDI program.
• Bilingual premium pay of $100 per month.
• Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
• City of Fresno Retirement Systems, one of the best funded public systems in the state.
• DROP (Deferred Retirement Option Program) available for employees.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees