Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-Time

University of Mississippi Medical Center

124d

About The Position

The Emergency Services Coordinator is responsible for the efficient coordination of patient flow, including interfacility transfers, admissions, and consultations for Emergency Department patients. This role encompasses the initiation and management of both air and ground medical transport, as well as the reception and processing of EMS transmissions. The coordinator plays a critical role in facilitating pre-hospital communication and resource deployment during crises or disaster scenarios. Additionally, the position ensures the provision of timely, high-quality emergency and critical care for patients transported to UMMC or other designated facilities.

Requirements

• High school Diploma/GED and (1) year of Medical Dispatching or Emergency Medical Services (EMS) experience.
• Basic Life Support (BLS) from the American Heart Association.
• Emergency Medical Technician (EMT), Emergency Medical Dispatcher (EMD), or Advanced Medical Technician (AMT) from the Mississippi State Department of Health.
• National Incident Management System (NIMS) 100, 200, 700 and 800 is required post-hire within 6 months.

Nice To Haves

• NAACS preferred.
• If EMT, valid Mississippi State Department of Health/Bureau of Emergency Medical Services jurisdictional medical control on file for UMMC emergency services will be obtained within one month.

Responsibilities

• Utilizes MedCom communication and documentation systems and protocols to receive, document, and manage radio transmissions, telephone calls, and other electronic communications related to emergency patient transfers, consultation requests, and assistance from pre-hospital providers and law enforcement agencies.
• Ensures the accurate and timely relay of verbal and written messages, particularly in relation to emergent transfer requests, patient reports, and medical control communications.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Assists with communication responsibility in accordance with the state of Mississippi comprehensive emergency management plan.
• Evaluates, plans, provides, and documents care for patients in the disaster, transport in or out of hospital environment.
• Performs daily operational duties of the disaster management plan as assigned, including but not limited to radio checks and management of incoming alerts.
• Assists with dissemination of disaster preparedness information and management as directed by the UMMC Mississippi Center of Emergency Services leadership.
• Participates in disaster drills and exercises utilizing computer-based systems, weather systems and communication systems.
• Follows specialty service and clinical department protocols in referring patients to UMMC.
• Maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program.
• Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.

What This Job Offers

• Education Level: High school or GED