Emergency Services Call Taker - EMERGENCY COMMUNICATIONS
About The Position
Responsible for processing emergency and non-emergency calls. Provide the critical link for citizens to the emergency response system. Ensure that public safety personnel can respond to emergencies in a safe and timely manner. Provide emergency medical instructions to callers in need. Provide safety instructions to callers who are in dangerous situations. Document pertinent information as provided by callers. Exercise professionalism, compassion, and empathy in all interactions with citizens and other first responders. Call Takers should be able to adapt to unknown, unforeseen, and often extreme circumstances in real time. Exercise exceptional decision-making and problem-solving skills while adhering to policy guidelines and protocols.
Requirements
- High school diploma or equivalent
- 18 years of age at time of hire
- No felony convictions
Nice To Haves
- Bilingual
Responsibilities
- Answer calls via telephone system
- Effectively interview callers by using established call taking techniques to ensure an efficient flow of information to dispatchers and other first respondersMake customer service a priority
- Utilize Computer Aided Dispatching (CAD) system for call entry
- Provide necessary instructions or directives to callers
Benefits
- Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
