Emergency Security Dispatcher Associate

Corewell Health • Grand Rapids, MI

72d

About The Position

Responsible for the monitoring of various emergency alarm systems including but not limited to; HUGS, Panic Alarms, FireWorks, and Responder 5 Code Boxes. Responsible for triaging emergent and non-emergent Security requests and arranges the appropriate resources utilizing phone and 800 MHz radio systems. Responsible for maintaining detailed records of calls for service and officer duties in our CAD (computer aided dispatch) system. This position requires exceptional customer service and extreme multi-tasking in a demanding, fast-paced environment.

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience in customer service

Nice To Haves

• Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent
• 2 years Telecommunications experience
• 1 year of relevant experience: utilizing a two-way radio system
• Experience using computer assisted dispatching and work order entry software as well as familiarity with building systems in a complex integrated environment
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity

Responsibilities

• Acts as the primary point of contact for the Security Services; responding to all requests for service and dispatching all necessary resources
• Answers multiple phone lines, frequently routing callers, referencing on call contact information, viewing previous information in the CAD system and utilizing the overhead paging system in emergent situations
• Monitors numerous internal emergency systems including but not limited to: fire alarms, HUGS alarms, panic alarms, and code alerts. Monitors radio, weather alert, telephone, television, and closed circuit surveillance systems to ensure accurate information regarding local and regional events is obtained and communicated to the appropriate personnel.
• Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Utilizes the Computer Aided Dispatch (CAD) and Records Management System (RMS), to record and acquire information to assist and direct officer response
• Monitors, tracks, and coordinates officer activity and shuttle service escorts, utilizing multi-frequency radio consoles to dispatch appropriate staff to calls pertaining to: alarms, disorderly patients, auto assistance, lost property, escorts, emergencies and all other calls for assistance and transportation needs.
• Documents and maintains confidential records for all telephone and radio communications with patients, visitors and staff in the CAD system.
• Assists with the coordination and observation of routine testing and shutdown of alarm and utility systems in compliance with OSHA and The Joint commission

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees