Emergency Room Supervisor / Charge Nurse

White Rock Medical Center LLC•Dallas, TX

1d•Onsite

About The Position

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. The Emergency Department Charge Nurse/Supervisor provides clinical leadership and operational oversight of the Emergency Department during assigned shifts. This role ensures safe, efficient, and high-quality patient care delivery while managing daily operations, staff coordination, and regulatory compliance. As part of a 24/7 leadership team, the Charge Nurse serves as the administrative and clinical authority for the department during their shift.

Requirements

Current Texas RN license in good standing
Minimum 5 years of emergency nursing experience
Minimum 2 years of charge nurse or supervisory experience in emergency setting
BLS, ACLS, PALS, and TNCC certifications (or ability to obtain within 90 days)
CEN (Certified Emergency Nurse) certification required within 1 year of hire
Strong knowledge of emergency nursing standards, EMTALA regulations, and CIHQ requirements
Demonstrated leadership, critical thinking, and conflict resolution skills
Communication, organizational, computer skills, team player, work independently and under quickly.
Graduate of accredited school of nursing.
Current professional RN license issued and/or recognized by Board of Nurse examiners for the State of Texas. BLS and ACLS required. PALS or ENPC certification is required within 6 months of hire. TNCC is preferred.

Nice To Haves

Bachelor of Science in Nursing (BSN)
Experience with EMR systems (facility currently implementing new system)
Previous experience in multi-facility healthcare systems
Experience with quality improvement methodologies
1 -2 years of ED experience preferred.
BSN preferred.

Responsibilities

Provide direct oversight of all clinical activities in the Emergency Department during assigned shift
Ensure appropriate patient triage, assessment, and treatment protocols are followed
Assist with critical patients and complex clinical situations as needed
Monitor patient flow and implement strategies to optimize throughput and reduce wait times
Ensure proper handoff communication between shifts and with admitting units
Manage daily staffing assignments based on patient acuity and volume
Coordinate with nursing staff, physicians, ancillary services, and support departments
Address patient and family concerns, complaints, and service recovery needs
Ensure adequate supplies, equipment, and resources are available
Manage bed placement and coordinate with admitting departments for patient transfers
Supervise, mentor, and support ER nursing staff and support personnel during shift
Conduct real-time performance feedback and coaching
Address attendance, behavioral, or performance issues as they arise
Facilitate communication between staff and leadership
Participate in staff recruitment, onboarding, and competency validation
Monitor and enforce compliance with regulatory standards (CIHQ, CMS, state regulations)
Ensure adherence to infection control protocols and environmental safety standards
Participate in quality improvement initiatives and safety reporting
Investigate incidents, near misses, and adverse events; complete required documentation
Support culture of safety initiatives
Participate in daily operational huddles and communicate shift priorities
Document shift activities, incidents, and staffing challenges
Support EMR optimization and proper documentation practices
Contribute to departmental policies, procedures, and strategic planning