EMERGENCY ROOM MEDCOM SPECIALIST - New River Valley Medical Center
About The Position
The MedCom Specialist coordinates the Emergency department communications through telephone and/or radio call intake. Communicates and collaborates to facilitate efficient and timely emergency medical services (EMS) assignments to ensure quality patient care and customer service. Receives and sends communications via telephone, fax, intranet, and radio. Prioritizes incoming calls according to emergency or non-emergency nature. Records information in communication tracking system. Enters bed request in tele tracking and updates status changes. Communicates with other stakeholders to make decisions on patient placement and to determine interventions required. Relays any information to leader, passing medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders. Facilitates communications between staff and other outside entities pertinent to patient care. Monitors pending communications and requests. Distributes communication devices for use during the shifts to physicians and staff. Communicates with leadership throughout the day. Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes. Participates in performance improvement projects.
Requirements
- Education: High school graduate or GED.
- Experience: medical terminology.
- Licensure/certification: none
- Other Minimum Qualifications: Effective interpersonal, communication, and teamworking skills required.
- Basic skills in computer/typing, Windows applications.
- Must demonstrate ability to function independently.
Responsibilities
- Coordinates the Emergency department communications through telephone and/or radio call intake.
- Communicates and collaborates to facilitate efficient and timely emergency medical services (EMS) assignments to ensure quality patient care and customer service.
- Receives and sends communications via telephone, fax, intranet, and radio.
- Prioritizes incoming calls according to emergency or non-emergency nature.
- Records information in communication tracking system.
- Enters bed request in tele tracking and updates status changes.
- Communicates with other stakeholders to make decisions on patient placement and to determine interventions required.
- Relays any information to leader, passing medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders.
- Facilitates communications between staff and other outside entities pertinent to patient care.
- Monitors pending communications and requests.
- Distributes communication devices for use during the shifts to physicians and staff.
- Communicates with leadership throughout the day.
- Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes.
- Participates in performance improvement projects.
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
