The Emergency Residential Shelter Family Advocate will provide immediate support and advocacy to survivors in our emergency shelter. You’ll ensure their safety, empower their independence, and foster a compassionate and secure environment.
Develop safety plans and manage cases to provide comprehensive client support.
Offer crisis counseling, advocacy, and connections to community resources.
Assist with legal referrals, DHS benefits, and education on domestic violence laws.
Manage shelter operations, engage in community building, and handle donations.
Conduct client evaluations and maintain accurate records.
Mentor volunteers, build local agency relationships, and provide post-shelter support.
Maintain timely, accurate case notes and reports in accordance with agency and grant requirements.
Uphold confidentiality and trauma-informed care practices in all interactions.
Provide education on domestic-violence laws, victim rights, and available resources to promote awareness and safety.
Actively participate in staff meetings, trainings, and team initiatives to support collaboration and professional growth.
Perform additional program or organizational duties as assigned to advance agency goals and service delivery.
Bachelor’s degree in Social Work, Counseling, Psychology, or a related field (and/or equivalent work experience).
At least 2–3 years of experience in case management, advocacy, or human services (internship/practicum accepted).
Bilingual in Spanish and English fluency preferred
Completion of the 40-hour Domestic Violence Training (required; may be obtained upon hire).
Must have a reliable vehicle with active auto insurance.
Candidates must reside within 25-30 miles of Waukegan, IL, to ensure timely response and in-person collaboration.
On-site work is required; this is not a remote role.
Proficiency in Microsoft Office Suite; familiarity with electronic case management or medical record systems (a plus).
Comprehensive package including health, dental, and vision insurance