Emergency Relief Assessor

The Salvation Army

4d•Hybrid

About The Position

When someone reaches out in a moment of financial stress, you could be the steady, compassionate voice that helps them feel supported again. As an Emergency Relief Assessor, you’ll speak with community members over the phone, listen to their story, understand their needs, and connect them with practical support that can make a real difference in their day-to-day lives. This full-time, permanent role is based at our Morley site, working 38 hours per week, Monday to Friday, 8:45am–5:15pm. Flexible hybrid working arrangements are available, with a minimum of two days per week in the office. Pay is in accordance with the SCHADS Level 3 Award.

Requirements

A Certificate IV in Community Services (minimum requirement)
Relevant experience in the community services sector
Experience supporting people experiencing hardship, vulnerability, or trauma
Confidence engaging with people from culturally and linguistically diverse backgrounds
Ability to remain calm, empathetic, and solution-focused in challenging or fast-paced situations
Strong communication and interpersonal skills
A collaborative approach and commitment to TSA’s values and person-centred practice

Nice To Haves

Diploma or above in Community Services will be highly regarded

Responsibilities

Create a safe, respectful space for people to share what they’re going through
Hold meaningful phone conversations that help you understand each person’s situation
Provide emergency relief and practical support tailored to individual needs
Connect people with the right services through thoughtful referrals and advocacy
Keep clear, accurate records so every person receives consistent, high-quality support
Notice emerging needs or gaps and share insights that help strengthen the service
Work closely with your team and local mission partners to ensure people feel supported from the moment they reach out

Benefits

NFP salary packaging benefits (up to $15,900 tax-free) and Entertainment Benefit ($2,650 tax-free)
Flexible and hybrid working arrangements (minimum two days in office)
Employee Assistance Program – confidential counselling service
Financial, retail, and lifestyle discounts
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks of leave per year through our purchase leave scheme
Generous parental leave (12 weeks)
Up to 5 days paid leave per year to support a TSA program or activity
A supportive, inclusive culture with passionate and dedicated team members
The opportunity to make a meaningful difference in the lives of people experiencing hardship