Emergency Recovery Coordinator (ERC)

Paul Davis Restoration•Pass Christian, MS

About The Position

Paul Davis Restoration, Inc. is a national leader in property damage emergency services, restoration, and reconstruction for residential and commercial properties. With more than 340 franchises and company-owned operations across the US and Canada, we’ve helped over two million property owners restore their homes and businesses since 1966. We are seeking an ERC to collaborate with owners, adjusters, project managers, First Responders, and community leaders following traumatic events such as fires or floods, to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to reassure the property owner that you can effectively manage their property. ERCs are dynamic speakers who are comfortable interacting in both one-on-one and group settings. What does an ERC with Paul Davis do? Serve your community when it needs it the most Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events Cooperate with public emergency response agencies and private entities Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer Participate in restoration related community awareness events and programs Proactively searches for, acts upon potential opportunities Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset. Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Vision: To provide extraordinary care while serving people in their time of need Mission: To provide opportunities for great people to deliver Best in Class results Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Requirements

Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver’s license and satisfactory driving record required

Nice To Haves

Self-motivated to get results
Loves working people in need of assistance
Is organized, but flexible. Must be able to prioritize and manage time
Excellent communication skills
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

Responsibilities

Serve your community when it needs it the most
Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities
Be familiar with assigned territory
Responsible for educating the customer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
On-call 24/7 to include weekends and holidays as scheduled
Marketing
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support franchisee and franchisor organizational mission, vision, and value statement