Emergency Recovery Coordinator (ERC)

Paul Davis • Pass Christian, MS

106d

About The Position

Paul Davis Restoration, Inc. is a national leader in property damage emergency services, restoration, and reconstruction for residential and commercial properties. With more than 340 franchises and company-owned operations across the US and Canada, we've helped over two million property owners restore their homes and businesses since 1966. We are seeking an ERC to collaborate with owners, adjusters, project managers, First Responders, and community leaders following traumatic events such as fires or floods, to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to reassure the property owner that you can effectively manage their property. ERCs are dynamic speakers who are comfortable interacting in both one-on-one and group settings.

Requirements

• Ability to clearly deliver truth and give certainty when property owners need it most
• Proficient with a variety of current technology
• Career emphasis on learning and continuing education
• Sound planning and organizational skills
• Excellent communication and presentation skills
• Valid Driver's license and satisfactory driving record required
• Relevant experience

Nice To Haves

• Self-motivated to get results
• Loves working with people in need of assistance
• Is organized, but flexible. Must be able to prioritize and manage time
• Thrives under high-stress situations
• Enjoys working hard in a fast-paced, dynamic environment
• Servants heart to take care of others

Responsibilities

• Serve your community when it needs it the most
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
• Participate in restoration related community awareness events and programs
• Proactively searches for, acts upon potential opportunities
• Be familiar with assigned territory
• Responsible for educating the customer on products or services and effectively articulate the use and need
• Monitors interprets and responds to lead sources
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call 24/7 to include weekends and holidays as scheduled
• Marketing
• Achieve and remain current in required certifications
• Provide emergency recovery kits and services to the impacted property owner
• Support franchisee and franchisor organizational mission, vision, and value statement

Benefits

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Cell phone and computer provided by the company
• Company vehicle and gas reimbursement
• PTO and sick days with a flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Number of Employees: 1,001-5,000 employees