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The Emergency Recovery Coordinator (ERC) position at Paul Davis Restoration is a dynamic role focused on providing support and solutions to property owners affected by emergencies such as fire, water damage, and other large-scale incidents. The ERC is responsible for generating revenue opportunities by consulting directly with these property owners, ensuring they receive the necessary assistance and guidance during their recovery process. This role requires a proactive individual who thrives in competitive situations and is driven to achieve the best outcomes for clients. The ERC will work closely with public emergency response agencies and private entities to implement effective recovery initiatives, fostering strong relationships with customers to enhance loyalty and satisfaction. In addition to direct customer interaction, the ERC participates in community awareness events and programs related to restoration services. This position demands a high level of interpersonal skills, as the ERC must navigate emotionally charged situations and provide compassionate support to distressed customers. The ability to close sales and deliver exceptional customer service is crucial, as the ERC represents the Paul Davis brand and is often the face of the franchise in the community. The role is on-call 24/7, requiring flexibility to respond to emergencies at any time, including weekends and holidays. Successful Emergency Recovery Coordinators possess a strong knowledge of restoration products and services, are effective communicators, and can engage with clients in both one-on-one and group settings. They must demonstrate stress tolerance and the ability to work under pressure while maintaining professionalism and a positive demeanor. The ERC's responsibilities also include educating consumers about available services, monitoring lead sources, and providing feedback to the Sales and Marketing Director and local Operations Manager. Overall, the ERC plays a vital role in ensuring that clients receive the support they need during challenging times, contributing to the mission of Paul Davis Restoration to deliver best-in-class results.
