Emergency Operations Manager

State of North Carolina

1d • Onsite

About The Position

Want to work at the World's Largest Zoo that saves wildlife life in wild places? The North Carolina Zoo is looking to hire an Emergency Operations Manager to join our Zoo team. This key managerial position sets direction, policy, and provides leadership to the Emergency Operation branch (utilizing staff on first, second and third shifts), and oversees all aspects of the security program of the North Carolina Zoo. This position oversees 24/7/365 physical security protocols and operations, leads crisis and incident management, and ensures prompt First Aid to the public and staff. This position is responsible for management of the Emergency Operations branch: supervises three Ranger supervisors, develops and writes Standard Operating Policies, schedules, training programs, addresses employee conflicts, develops a customer service culture, manages parkwide radio communications, security camera and life safety systems. This position also works collaboratively with a wide variety of staff across the Zoo. The successful candidate is required to be a member of the Randolph County Quality Assurance Committee which oversees all emergency medical services provided in the county; and is required to serve as a Manager on Duty at the Zoo on a rotating basis.

Requirements

• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
• Communicate effectively through interpersonal interactions and written reports.
• Ability to engage with and communicate with staff, vendors and the public, electronically and in person, under normal and stressful situations effectively and tactfully.
• Work independently with no supervision.
• Bachelor’s degree from an appropriately accredited institution AND Three (3) years of experience related to the area of assignment; OR An equivalent combination of training and experience.

Nice To Haves

• Demonstrated knowledge of security operations, and emergency and non-emergency protocols and procedures in a large public facility.
• Demonstrated experience in establishing and advancing internal programs and processes.
• Must have or the ability to obtain EMT within one year of employment.
• Experience supervising and managing a large team.
• Demonstrated knowledge of digital radio programming.

Responsibilities

• Management of Zoo's Security Team across 3 shifts; 24/7 coverage.
• Oversight of emergency and non-emergency protocols and procedures.
• Considerable knowledge of National Incident Command System structure and the ability to function as Incident Commander.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees