Emergency Medical Dispatcher - Ambulance Operations PRN

Mayo Clinic • Jacksonville, FL

5d

About The Position

Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services, including interfacility ambulance transports, flight team escorts, organ transport operations, and community paramedicine visits. Manages and triages incoming requests via phone, radio, and digital platforms to ensure timely, appropriate dispatch of ambulance resources. May also require the delivery of 911 caller pre-arrival instructions. Maintains real-time communication with field crews, hospital departments, and external partners to coordinate patient movement to and from Mayo Clinic Florida, as well as to out-of-network facilities when necessary. Provides accurate pre-arrival notifications to receiving teams and facilitates communication between clinical teams and transport crews. Initiates emergency team activations (e.g., Stroke Alerts, Trauma Activations, Rapid Response) per Mayo Clinic Florida protocols, ensuring timely coordination with the Emergency Department, inpatient units, and specialty teams. Supports coordination of critical care transports, including ground and air-based assets when indicated.

Requirements

• A high school diploma or GED is required.
• At least one year of experience in customer service, a call center, or a dispatch environment
• Current AHA BLS for Healthcare Providers must be obtained within 30 days of hire (provided by Mayo Clinic)
• A Florida Department of Health–approved 911 Public Safety Telecommunicator training program must be completed at hire or within the first twelve (12) months.
• Proficiency with two-way radio and emergency communications systems
• Basic computer and data-entry skills (35 words per minute)
• Clear, professional communication
• Applicants must be able to multitask in a fast-paced environment while remaining calm under pressure.

Nice To Haves

• EMT or other clinical experience preferred

Responsibilities

• Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services
• Manages and triages incoming requests via phone, radio, and digital platforms
• Delivers 911 caller pre-arrival instructions
• Maintains real-time communication with field crews, hospital departments, and external partners
• Provides accurate pre-arrival notifications to receiving teams
• Facilitates communication between clinical teams and transport crews
• Initiates emergency team activations
• Supports coordination of critical care transports

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees