Emergency Housing Assistance Specialist II

St Vincent De Paul Cares•Fort Myers, FL

About The Position

The Emergency Housing Assistance (EHA) Specialist is a position to support the increase in the number of Veterans receiving assistance through the Supportive Services for Veterans Families Program as a result of the COVID-19 crisis. The EHA Specialist is responsible for regular wellness checks on Veterans who were experiencing homelessness, sleeping outdoors and in places not meant for habitation, such as in cars, parks, abandoned buildings, encampments, and on the streets or staying in a congregate shelter and placed in a hotel by SVdP CARES.

Requirements

Able to speak, write, and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines, and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
Mission-driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com [https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0]

Nice To Haves

Prior military experience is preferred, but not required
Basic knowledge of the resources in the community available for the veteran population, especially services and programs offered by the VA
Have basic knowledge of severe and persistent mental illness and substance abuse
Ability to form partnerships in the community and seek out community resources
Strong oral and written communications
Strong organizational, time management, and data management skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure
Ability to provide positive customer service to difficult populations

Responsibilities

Conduct daily interactions with veteran to assess observance of hotel rules
Verify the veteran meets all compliance requirements by hotel management
Assist veteran in purchasing food and other supplies as needed
Provide or coordinate any transportation needed by veteran
Facilitate veteran’s access to their assigned case manager
Provide supportive counseling
Track payments of hotel billings for the veteran
Assist new referrals in accessing emergency housing assistance
Support veteran in acclimating to the change in housing environment
Assist veteran in leaving hotel for more permanent housing
Complete paperwork and data reports as requested by the Program Manager, including use of HSMIS
Build and maintain working relationships with community agencies to provide comprehensive services to participants
Comply with all applicable training requirements
Comply with all company safety, personnel and operational policies and procedures
Comply with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Cary a case load for individuals in hotels
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission