Emergency Dispatcher

Maricopa County • Phoenix, AZ

1d • $30 - $42 • Onsite

About The Position

Are you committed to serving your community? The Emergency Dispatcher serves as a vital link between the public’s requests for assistance and emergency services response. This position provides dispatch services by receiving, analyzing, prioritizing, and processing calls for service (e.g., incidents) while maintaining radio contact with responders to ensure safe, efficient, and effective responses. The Dispatcher responds to requests for law enforcement, fire, and/or emergency medical services (EMS) in accordance with local, state, tribal, or national standards. If you are looking for a career that makes a difference, apply now! About the Maricopa County Sheriff's Office: Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.

Requirements

• High School diploma or G.E.D.
• Two (2) years of experience in public contact or customer service.
• OR Combined education and experience qualifications Other combinations of post-secondary education and experience may substitute for the minimum qualifications on a year-for-year basis.
• Age 18 or older at the time of application.
• Ability to type a minimum of 35 words per minute required as demonstrated during the pre-employment testing process.
• Within six (6) months of employment or assignment, you must train for, functionally test on, and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigations (FBI) CJIS policy and regulations and retest every two (2) years.
• To be considered for employment with the Maricopa County Sheriff’s Office, successful candidates must not have a revoked or suspended driver’s license.
• FEMA NIMS – IS100, 700, and 800; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Nice To Haves

• Dispatch or Call-Taker experience.
• Experience operating a multi-line telephone system or radio communications equipment.
• Experience working with data entry.

Responsibilities

• Operates multiple systems and interacts in simultaneous conversations using a high level of accuracy.
• Manages a sophisticated workstation comprised of multiple computer systems, Computer-Aided Dispatch (CAD) software and Geographical Information Systems (GIS), state and federal clearinghouses, call handling equipment, as well as communications systems such as radio dispatch consoles to dispatch calls for service to field units.
• Answers various telephone lines; ascertains incident information by obtaining and verifying caller information and location; determines the nature of the incident and all available data, including automated data, social media information, text message, images, or video; provides information to emergency services verbally and/or digitally.
• Maintains various logs and databases.
• Notifies key personnel of critical incidents; assesses and determines the need to contact other law enforcement and public safety agencies for additional information and resources, or to relay information regarding incidents and situational awareness.
• Uses available vehicular, bystander, and/or law enforcement information to identify the need for advanced resources or specialized equipment in order to assist with protecting the public at the scene and the on-scene responders.
• Relays initial information for dispatch accurately, reviews the call for service details and assumes incident command until first responders arrive.
• Documents thoroughly and accurately all incident activities while maintaining awareness of scene activities.
• Interprets and understands local and regional geography and identifies the correct location of the emergency quickly to improve response times of field responders.
• Confirms warrants, missing people, and stolen articles, weapons, and vehicles.
• Prioritizes multiple events based on available resources and apply critical thinking to tasks.
• Communicates with other agencies and emergency response personnel.
• Monitors deputies’ status via radio, automatic vehicle location data, and CAD messages.
• Runs information for deputies, and checks/verify license plates and other data.
• Advises field supervisors of pending traffic or emergency situations when patrol units are unavailable.
• Calls county attorneys and judges after hours for all Maricopa County agencies.
• Make outgoing telephone calls to ancillary services, such as tow truck operators, as requested by field units.
• Maintains good attendance to perform tasks as scheduled and assigned by the supervisor.

Benefits

• Growth and stability since 1871
• Choice of three medical plans – starting as low as $70/month
• Holidays – 10/year + 1 personal day
• Enrollment in Arizona State Retirement System
• Paid sick and parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees
• Access to free County gyms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees